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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive business growth.
- Company: Join Dyson at Harrods, a luxury retail environment with a focus on innovation.
- Benefits: Competitive salary, dynamic work culture, and opportunities for personal development.
- Why this job: Be the face of Dyson, showcasing cutting-edge technology in a prestigious setting.
- Qualifications: Experience in retail leadership and a passion for delivering 5-star customer service.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Salary: Competitive. Job Family: Retail Sales. Location: United Kingdom - Harrods Demo Store.
About Us
Dyson Retail is Different, for a number of reasons. Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers – think 5 star hotel levels of service – demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology.
Your role will play a key part in leading a team of experts and stylists in our store on the fifth floor in Harrods, Knightsbridge. You will deliver outstanding customer experiences that fascinate shoppers through the presentation and demonstration of our machines. You will support to plan, organise and oversee approaches used by the in-store teams. You will recognise performance needs that need to be addressed and consistently developed.
Furthermore, your product awareness will also help you to drive business initiatives, ensuring all targets are achieved & exceeded, while maintaining a high level of pride in standards both front and back of house. You will monitor key metrics to complete weekly trade feedback to internal and external stakeholders to provide insight into performance and to ensure the ongoing success of the Dyson concession.
About The Role
As a Brand Manager in Harrods, one of the world’s leading luxury department stores, you will represent and be the face of Dyson as well as providing a complete shopping experience that is unrivalled by our competitors. Your excellent communication skills will allow you to build long-lasting client relationships, improving both sales and service with your knowledge and engaging personality.
A strong people manager, you know how to build, train and lead a team. Behind the scenes, you will oversee the operations including inventory and visual merchandising.
Key Responsibilities
- Lead, inspire and challenge a team to deliver business growth for store, through great coaching and development.
- Ensure that we have the right level of service and drive an audience first approach, by enhancing personalisation, “VIP” experiences and new propositions.
- Continually review results, establish clear measures, sharing insights and revise as needed to drive performance.
- Lead by example and support your team to deliver an environment for our products to come alive, be an expert in the technology space.
- Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer’s expectations, whilst balancing this with a safe, compliant and cost controlled culture.
- Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss.
- Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so.
- Be the brand guardian, ensuring your team understand what needs to be delivered and how.
About You
- Proven experience of leading, motivating and developing in a premium retail environment.
- Proven experience of store leadership.
- A confident, composed approach.
- Proven experience in running the day to day operations of a retail location.
- Proven ability communicating with, challenging and influencing senior stakeholders.
- Ideally have an understanding of the beauty industry.
- Work in a collaborative style with a passion to deliver a 5 star customer experience while driving commercial results.
- Track record for creating innovative solutions that solve problems and/or challenge convention.
- An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a retail location.
- Demonstrates integrity in all their decisions and actions.
- Ability to work flexibly to the business needs.
- Excellent communication skills.
- Proven ability to simplify the complex.
- Strong influencing skills / building relationships.
- Creative and innovative – able to think differently.
- Have a passion for developing individuals.
- Has an ability to shape long term plans into short term tactical steps.
- Uses a combination of data, insights and logic in decision making and proven ability to think long term.
- Passionate about delivering perfect brand and product experiences.
- Pro-active – prepared with solutions and anticipating problems.
- Organized and deadline orientated.
- Sense of ownership – committed to the delivery of projects.
- The ability to inspire and challenge.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Concession Manager - London Harrods employer: Dyson Benelux
Contact Detail:
Dyson Benelux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager - London Harrods
✨Tip Number 1
Get to know the company inside out! Research Dyson's values, products, and their unique approach to retail. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former Dyson employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Concession Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think about specific examples from your past experience that demonstrate your ability to inspire a team and deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Dyson family and ready to take on the challenge at Harrods.
We think you need these skills to ace Concession Manager - London Harrods
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love the idea of being a Concession Manager at Harrods and how you can bring that passion to our team.
Tailor Your Experience: Make sure to highlight your relevant experience in retail and team leadership. We’re looking for someone who can inspire and develop a team, so share specific examples of how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dyson Benelux
✨Know Your Dyson Stuff
Before the interview, make sure you brush up on your knowledge of Dyson products and technology. Understand their features, benefits, and how they stand out in the market. This will not only impress your interviewers but also show that you're genuinely interested in the brand.
✨Showcase Your Leadership Skills
As a Concession Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and developed a team. Highlight your coaching style and how you’ve driven performance in a retail environment.
✨Emphasise Customer Experience
Dyson is all about delivering a top-notch customer experience. Be ready to discuss how you would enhance personalisation and create 'VIP' experiences for customers. Share specific strategies you've used in the past to elevate service levels.
✨Be Data-Driven
Familiarise yourself with key metrics that drive retail success. During the interview, be prepared to talk about how you’ve used data and insights to inform decisions and improve performance. This shows that you can think strategically and are results-oriented.
