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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive business growth.
- Company: Join Dyson at Harrods, a luxury retail destination known for innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal development.
- Why this job: Be the face of Dyson, showcasing cutting-edge technology in a premium setting.
- Qualifications: Experience in retail leadership and a passion for delivering 5-star service.
- Other info: Collaborative culture with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Salary: Competitive.
Location: United Kingdom - Harrods Demo Store.
About Us
Dyson Retail is Different, for a number of reasons. Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers – think 5 star hotel levels of service – demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology. Our Harrods Concession manager will play a key role in leading a team of experts and stylists in our store on the fifth floor in Harrods, Knightsbridge. You will deliver outstanding customer experiences that fascinate shoppers through the presentation and demonstration of our machines. You will support to plan, organise and oversee approaches used by the in-store teams. You will recognise performance needs that need to be addressed and consistently developed. Furthermore, your product awareness will also help you to drive business initiatives, ensuring all targets are achieved & exceeded, while maintaining a high level of pride in standards both front and back of house. You will monitor key metrics to complete weekly trade feedback to internal and external stakeholders to provide insight into performance and to ensure the on-going success of the our Dyson concession.
About The Role
As a Brand Manager in Harrods, one of the world’s leading luxury department stores you will represent and be the face of Dyson as well as providing a complete shopping experience that is unrivalled by our competitors. Your excellent communication skills will allow you to build long-lasting client relationships, improving both sales and service with your knowledge and engaging personality. A strong people manager, you know how to build, train and lead a team. Behind the scenes, you will oversee the operations including inventory and visual merchandising.
Key Responsibilities
- Lead, inspire and challenge a team to deliver business growth for store, through great coaching and development.
- Ensure that we have the right level of service and drive an audience first approach, by enhancing personalisation, “VIP” experiences and new propositions.
- Continually review results, establish clear measures, sharing insights and revise as needed to drive performance.
- Lead by example and support your team to deliver an environment for our products to come alive, be an expert in the technology space.
- Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer’s expectations, whilst balancing this with a safe, compliant and cost controlled culture.
- Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss.
- Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so.
- Be the brand guardian, ensuring your team understand what needs to be delivered and how.
About You
- Proven experience of leading, motivating and developing in a premium retail environment.
- Proven experience of store leadership.
- A confident, composed approach.
- Proven experience in running the day to day operations of a retail location.
- Proven ability communicating with, challenging and influencing senior stakeholders.
- Ideally have an understanding of the beauty industry.
- Work in a collaborative style with a passion to deliver a 5 star customer experience while driving commercial results.
- Track record for creating innovative solutions that solve problems and/or challenge convention.
- An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a retail location.
- Demonstrates integrity in all their decisions and actions.
- Ability to work flexibly to the business needs.
- Excellent communication skills.
- Proven ability to simplify the complex.
- Strong influencing skills / building relationships.
- Creative and innovative – able to think differently.
- Have a passion for developing individuals.
- Has an ability to shape long term plans into short term tactical steps.
- Uses a combination of data, insights and logic in decision making and proven ability to think long term.
- Passionate about delivering perfect brand and product experiences.
- Pro-active – prepared with solutions and anticipating problems.
- Organized and deadline orientated.
- Sense of ownership – committed to the delivery of projects.
- The ability to inspire and challenge.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Concession Manager - London Harrods employer: Dyson Benelux
Contact Detail:
Dyson Benelux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager - London Harrods
✨Tip Number 1
Get to know the company inside out! Research Dyson's values, products, and their unique approach to retail. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in leading teams and delivering exceptional customer service. Use specific examples that highlight your skills and how they align with Dyson's mission to provide a 5-star experience.
✨Tip Number 3
Network like a pro! Reach out to current or former Dyson employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. This can give you insider knowledge and make a great impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Concession Manager - London Harrods
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! We want to see how much you love creating amazing customer experiences and leading a team. Share specific examples that highlight your passion and expertise in the retail space.
Tailor Your Application: Make sure to customise your application to fit the Concession Manager role at Harrods. Use keywords from the job description and relate your past experiences to the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested in the position.
Highlight Your Leadership Skills: As a potential leader, it’s crucial to showcase your ability to inspire and develop a team. Include examples of how you've successfully managed teams in the past, focusing on your coaching style and how you’ve driven performance. We love seeing strong people managers!
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to maintain professionalism in your application. Share your personality, but also ensure your writing is clear and concise. A well-structured application will make a great impression on us!
How to prepare for a job interview at Dyson Benelux
✨Know Your Dyson Inside Out
Before the interview, make sure you’re well-versed in Dyson's product range and technology. Familiarise yourself with the latest innovations and how they enhance customer experiences. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
As a Concession Manager, you'll need to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and development. Highlight any specific instances where your leadership directly contributed to business growth or improved customer service.
✨Demonstrate Your Customer-Centric Approach
Dyson values a 5-star customer experience, so be ready to discuss how you’ve gone above and beyond for customers in previous roles. Share stories that illustrate your ability to create personalised experiences and build long-lasting relationships with clients.
✨Prepare for Operational Questions
Expect questions about managing day-to-day operations, stock management, and compliance. Brush up on your knowledge of retail operations and be prepared to discuss how you would ensure efficiency while maintaining high standards. Showing that you can balance operational needs with customer satisfaction will set you apart.
