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- Tasks: Be the voice of the customer, resolving complex issues and strategising on their goals.
- Company: Join a leading observability and security company with a strong focus on customer advocacy.
- Benefits: Enjoy opportunities for certification, professional growth, and a supportive work environment.
- Why this job: Make a real difference by advocating for customers and enhancing their experience.
- Qualifications: Bachelor's degree and 6+ years of experience with large enterprise customers required.
- Other info: Exceptional communication skills and technical expertise in SaaS environments are essential.
The predicted salary is between 43200 - 72000 £ per year.
A leading observability and security company is seeking a candidate to serve as a customer advocate, resolve complex technical issues, and strategize on customer goals.
Applicants should possess a Bachelor's degree in a relevant field and have over 6 years of experience in engaging with large enterprise customers.
The role requires exceptional communication skills, technical expertise in SaaS environments, and the ability to manage executive relationships.
Opportunities for certification and professional growth are available.
Senior TAM: Strategic Customer Advocate employer: Dynatrace
Contact Detail:
Dynatrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior TAM: Strategic Customer Advocate
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior TAM role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer engagement strategies. We recommend practising common interview questions related to SaaS environments and executive relationship management.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples of how you've resolved complex technical issues for enterprise customers. This will highlight your expertise and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior TAM: Strategic Customer Advocate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with large enterprise customers and any relevant technical expertise. We want to see how your background aligns with the role of a Senior TAM, so don’t hold back on showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about being a customer advocate and how your previous experiences have prepared you for this role. We love seeing genuine enthusiasm!
Showcase Communication Skills: Since exceptional communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Dynatrace
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around SaaS environments. Be ready to discuss specific technologies and how they relate to the role. This will show that you’re not just a people person but also technically savvy.
✨Showcase Your Experience
With over 6 years of experience required, be prepared to share specific examples of how you've engaged with large enterprise customers. Highlight any complex issues you've resolved and how you strategised to meet customer goals. Real-life stories resonate well!
✨Communicate Clearly
Exceptional communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as confident and articulate.
✨Build Relationships
Since managing executive relationships is key, think about how you can demonstrate your ability to connect with stakeholders. Prepare to discuss how you've built rapport in previous roles and how you plan to do the same in this position.
