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For Companies At a Glance
- Tasks: Manage the renewal process and engage with customers to ensure timely renewals.
- Company: Dynatrace is a leader in unified observability and security, partnering with top cloud providers.
- Benefits: Enjoy competitive pay, a culture of excellence, and opportunities to work with industry leaders.
- Why this job: Join a dynamic team, utilise cutting-edge technology, and make an impact on customer success.
- Qualifications: Experience in software renewals, strong organisational skills, and excellent communication abilities required.
- Other info: Fluency in Italian is advantageous; knowledge of Dynatrace products is a plus.
The predicted salary is between 28800 - 48000 £ per year.
Your role at Dynatrace
- Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization.
- Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer.
- Generating and sending quotes 120 days in advance that meet the customers contractual requirements.
- Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.
- Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans.
- Provide information to internal and external customers regarding quotes, reinstatement\’s, co-termination and consolidation of contracts.
- Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
- Provide information for internal management reporting.
- Meet all contractual and reporting deadlines.
- Perform additional duties as required.
What will help you succeed
- Experience working with software renewals.
- Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment.
- Proven ability to manage high volumes of renewals at any given time.
- Self-starter, highly motivated, and committed to getting results.
- Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.
- Excellent verbal and written communication skills.
- Proven track record of flexibility in a team setting.
- Excellent word processing and spreadsheet experience in MS Word and Excel.
Desired Skills/Competencies:
- Italian spoken and written advantageous.
- Knowledge of Dynatrace software products.
- Knowledge of licensing and product pricing.
- Basic Sales skills.
- Good numeracy skills.
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
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Renewals Representative II - Italian speaking employer: Dynatrace
Contact Detail:
Dynatrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Representative II - Italian speaking
✨Tip Number 1
Familiarise yourself with Dynatrace's software products and their renewal processes. Understanding the specifics of what you’ll be managing will not only boost your confidence but also help you engage more effectively with customers and internal teams.
✨Tip Number 2
Brush up on your Italian language skills, especially in a business context. Being able to communicate fluently with Italian-speaking clients will set you apart and demonstrate your commitment to providing excellent customer service.
✨Tip Number 3
Network with current employees or professionals in the renewals space. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your experience with managing high volumes of renewals. Be ready to share specific examples of how you've successfully navigated time-sensitive situations and maintained accuracy under pressure.
We think you need these skills to ace Renewals Representative II - Italian speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software renewals and customer relationship management. Emphasise your organisational skills and ability to manage multiple priorities, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, discuss your motivation for applying to Dynatrace and how your skills align with the job requirements. Mention your proficiency in Italian and any experience you have with Dynatrace software products.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential, consider including examples of how you've successfully engaged with customers or stakeholders in previous roles. This will demonstrate your ability to build relationships.
Highlight Team Collaboration: Mention any experiences where you worked effectively in a team environment. Provide specific examples of how you contributed to achieving team goals, especially in high-pressure situations, to show your flexibility and commitment.
How to prepare for a job interview at Dynatrace
✨Understand the Renewal Process
Familiarise yourself with the entire renewal process, as this role heavily revolves around managing and tracking renewals. Be prepared to discuss how you would coordinate with Sales, Finance, and other teams to ensure smooth operations.
✨Showcase Your Communication Skills
Since you'll be engaging with customers and internal stakeholders, demonstrate your excellent verbal and written communication skills during the interview. Prepare examples of how you've successfully built relationships in previous roles.
✨Highlight Your Organisational Skills
This position requires strong organisational abilities, especially when managing high volumes of renewals. Be ready to share specific strategies or tools you use to keep track of deadlines and maintain accuracy in your work.
✨Demonstrate Flexibility and Teamwork
The role involves working closely with Account Managers and Customer Success Managers. Illustrate your flexibility in a team setting by providing examples of how you've collaborated effectively with others to achieve common goals.
