Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the renewal process and engage with customers to ensure timely renewals.
- Company: Join Dynatrace, a leader in unified observability and security, working with top cloud providers.
- Benefits: Enjoy competitive pay, a supportive culture, and opportunities to work with cutting-edge technology.
- Why this job: Be part of a dynamic team that values excellence and fosters professional growth.
- Qualifications: No prior experience required; strong communication and organisational skills are essential.
- Other info: This is an entry-level, full-time position based in Maidenhead.
The predicted salary is between 30000 - 42000 £ per year.
Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization. Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer. Generating and sending quotes 120 days in advance that meet the customers contractual requirements. Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals. Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans. Provide information to internal and external customers regarding quotes, reinstatements, co-termination and consolidation of contracts. Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region. Provide information for internal management reporting. Meet all contractual and reporting deadlines. Perform additional duties as required.
What Will Help You Succeed
- Experience working with software renewals.
- Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment.
- Proven ability to manage high volumes of renewals at any given time.
- Self-starter, highly motivated, and committed to getting results.
- Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.
- Excellent verbal and written communication skills.
- Proven track record of flexibility in a team setting.
- Excellent word processing and spreadsheet experience in MS Word and Excel.
Desired Skills/Competencies:
- Knowledge of Dynatrace software products.
- Knowledge of licensing and product pricing.
- Basic Sales skills.
- Good numeracy skills.
Why you will love being a Dynatracer
Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Renewals Representative II employer: Dynatrace
Contact Detail:
Dynatrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Representative II
✨Tip Number 1
Familiarise yourself with the Dynatrace software products and their licensing structures. Understanding these will not only help you in discussions but also demonstrate your commitment to the role.
✨Tip Number 2
Build your knowledge of contract management and renewal processes. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 3
Network with current employees or professionals in the industry. Engaging in conversations about their experiences can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Practice your communication skills, especially in a team setting. Since collaboration is key in this role, showcasing your ability to work well with others will be crucial during interviews.
We think you need these skills to ace Renewals Representative II
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Renewals Representative II. Familiarise yourself with the renewal process, customer engagement strategies, and the importance of communication with various departments.
Tailor Your CV: Highlight relevant experience in managing renewals or similar roles. Emphasise your organisational skills, ability to handle multiple priorities, and any experience with software products, especially if you have knowledge of Dynatrace software.
Craft a Compelling Cover Letter: Use your cover letter to showcase your motivation for the role and how your skills align with the job description. Mention specific examples of how you've successfully managed customer relationships or renewal processes in the past.
Proofread Your Application: Ensure that your application is free from grammatical errors and typos. A well-presented application reflects your attention to detail, which is crucial for the role. Consider asking a friend to review it before submission.
How to prepare for a job interview at Dynatrace
✨Understand the Renewal Process
Familiarise yourself with the entire renewal process, including how to track and manage renewals. Be prepared to discuss your experience with similar processes and how you can ensure timely renewals.
✨Showcase Your Communication Skills
Since the role involves coordinating with various teams and engaging customers, demonstrate your excellent verbal and written communication skills. Prepare examples of how you've effectively communicated in previous roles.
✨Highlight Organisational Skills
Emphasise your strong organisational skills and attention to detail. Be ready to share specific instances where your record-keeping and follow-through have led to successful outcomes.
✨Demonstrate Team Collaboration
The role requires working closely with Account Managers and Customer Success Managers. Share experiences that showcase your ability to work well in a team environment and how you contribute to achieving common goals.
