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- Tasks: Provide top-notch technical support and drive sales opportunities for Dynatrace's innovative solutions.
- Company: Join a leading tech company focused on enhancing digital experiences for over 5000 customers.
- Benefits: Enjoy a competitive salary, career development, and a dynamic work environment.
- Why this job: Be at the forefront of technology, influencing product features and customer success.
- Qualifications: 5+ years in digital experience monitoring and strong communication skills required.
- Other info: Collaborative culture with global team members and exciting growth opportunities.
The predicted salary is between 48000 - 72000 £ per year.
Your role at Dynatrace is to meet high customer demand in CX/UI improvement. Team members will build and scale a growth-focused organization influencing Dynatrace's 5000+ customer base. This role requires technical experience in front-end or UI engineering and the ability to drive sales opportunities as a specialist member of the core account team.
As a Dynatrace Digital Experience Monitoring - Solutions Engineer, you will:
- Provide excellent technical support to customers evaluating Dynatrace’s solutions.
- Discover new opportunities for DEM utilization within existing accounts, increasing consumption by partnering with sales teams.
- Build scalable content for internal and external use, growing personal and company thought leadership.
- Leverage customer feedback to influence product feature creation.
You will be an expert on Dynatrace and observability, specializing in Digital Experience Monitoring and Business Analytics. Responsibilities include executing demos, managing POCs onsite and remote, building key customer relationships, and completing RFIs & RFPs. Collaboration across Dynatrace’s software development, consulting services, and marketing teams is essential.
Responsibilities include:
- Evangelizing Dynatrace’s product offerings at international trade shows and key customer meetings.
- Partnering with sales representatives to identify new and incremental sales opportunities within existing accounts.
- Participating in PoC creation and cloud architecture discussions, leading technical solution evaluations for sales opportunities.
- Presenting Dynatrace’s vision to C-suite executives.
- Conducting on-stage demonstrations at key marketing events.
- Gathering and qualifying customer feedback for Product Management to improve market share and meet needs.
- Building best practices and sharing knowledge to enhance personal and team capabilities.
- Working with local Sales and Sales Engineering leadership to identify learning/development opportunities.
- Creating and modifying Dynatrace template presentations to meet specific customer demands.
To succeed as a Solutions Engineer at Dynatrace, you need to be ambitious, confident, and self-motivated, with experience delivering exceptional customer experience in a technical role or Sales Engineering-like role. Passion for innovative technology, technical sales, and articulating value to customers is crucial. Additionally, we seek:
- Excellent team player, able to work across all disciplines.
- Strong communication and presentation skills, translating technical value into business value.
- 5+ years of experience with digital experience monitoring and business analytics technologies.
- Ability to troubleshoot technical issues and manage the process.
- Capability to manage multiple projects simultaneously, work with various salespeople, and support other SEs.
- Desire to grow professionally, adapt to change, and be coachable.
- Willingness to travel up to 30%.
Minimum Requirements:
- Bachelor's degree in computer science or equivalent education or experience required.
- 5+ years of experience within the digital experience monitoring space with tools such as Catchpoint, GlassBox, Quantum Metric, Full Story, Blue Triangle, ContentSquare, AppDynamics, DataDog, and New Relic.
Preferred Requirements:
- Experience with instrumenting, configuring, and customizing real user monitoring agents for both web and mobile apps.
- Experience with leveraging query languages or business intelligence tools to extract performance and business answers from real user monitoring data.
- Advanced experience with web technologies such as JavaScript, Angular, React, HTML, and CSS.
- Experience with session-replay tools.
- Experience with mobile frameworks such as Cordova, Flutter, React Native, Xamarin, and .NET Maui.
- Experience with tag management technologies such as Google Tag Manager and Adobe Experience Manager/Cloud.
- Knowledge with cloud platforms, including AWS, Azure or GCP.
- Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines.
Why you will love being a Dynatracer:
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all.
- A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
Principal Solutions Engineer- Logs and DEM in Maidenhead employer: Dynatrace
Contact Detail:
Dynatrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Solutions Engineer- Logs and DEM in Maidenhead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even trade shows where Dynatrace is present. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Prepare a killer demo or presentation that highlights your technical expertise in digital experience monitoring. This will not only impress potential employers but also give them a taste of what you can bring to the table.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dynatrace team!
We think you need these skills to ace Principal Solutions Engineer- Logs and DEM in Maidenhead
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical experience in front-end or UI engineering. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise in digital experience monitoring and business analytics.
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you can contribute to our team at Dynatrace.
Be Personable: We love a good personality! When writing your application, let your passion for innovative technology and customer experience shine through. Show us that you’re not just a tech whiz but also a great team player who can communicate effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Dynatrace!
How to prepare for a job interview at Dynatrace
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like JavaScript, React, and cloud platforms. Brush up on your knowledge of digital experience monitoring tools and be ready to discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in previous positions. Think about times when you’ve had to troubleshoot issues or manage multiple projects simultaneously, as this will demonstrate your ability to handle the demands of the role.
✨Practice Your Presentation Skills
Since you'll be presenting to C-suite executives and conducting demos, practice articulating complex technical concepts in a way that highlights their business value. Use clear, concise language and consider doing mock presentations with friends or colleagues.
✨Be Ready to Collaborate
Emphasise your teamwork skills during the interview. Be prepared to discuss how you've worked across different disciplines in the past and how you can contribute to a collaborative environment at Dynatrace. Highlight any experiences where you partnered with sales teams or other departments.
