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- Tasks: Be the go-to tech support for our team, solving issues and enhancing digital work life.
- Company: Join Dynatrace, a leader in cloud observability and security with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Why this job: Make a real difference by supporting cutting-edge technology and improving employee experiences.
- Qualifications: Ideal for final-year Computer Science students or those with IT education.
- Other info: Collaborate on exciting projects and develop your skills in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Your role at Dynatrace is to join our Corporate IT Technical Support team in Maidenhead, UK. This role is hybrid, with your primary location being our Maidenhead office and flexibility to work from home.
Responsibilities:
- Act as the first point of contact for our employees to enable their digital work life.
- Perform initial triage of tickets, resolve issues, qualify and escalate Incidents and Service Requests.
- Troubleshoot and resolve client technology issues and execute local/regional projects as part of global programs (e.g., deployment of new hardware and software).
- Install and provide high-quality equipment (high-performance notebooks, MacBooks, etc.) for modern workplaces.
- Understand employee needs and support IT training activities.
- Support local events and manage digital collaboration tools and meeting room equipment.
- Coordinate external IT service providers.
- Maintain accurate stock records, prepare asset requests, and manage disposals.
- Identify opportunities for improvement and collaborate with distributed IT teams.
- Depending on your interests, lead or participate in IT projects for continuous improvement.
What Will Help You Succeed:
- Completed IT education or final-year student in Computer Science.
- Fluent in English (written and spoken).
- Strong knowledge of Microsoft environments (Windows OS, M365, Active Directory, Group Policy, etc.).
- Familiarity with macOS as a regular user.
- Ability to troubleshoot and accurately diagnose IT-related issues (hardware and software).
- Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint).
- Basic knowledge of cybersecurity principles.
- Familiarity with networking concepts (TCP/IP, UDP, DNS, DHCP, VPN).
- ITIL Foundation Certification or knowledge of ITIL concepts is a plus.
Why you will love being a Dynatracer:
Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognise and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernise and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Junior IT Support Engineer in Maidenhead employer: Dynatrace
Contact Detail:
Dynatrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to current employees at Dynatrace on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Junior IT Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss how you would handle specific IT issues, as this will show your problem-solving abilities and understanding of the tech environment.
✨Tip Number 3
Show your passion for technology! During interviews, share any personal projects or experiences that highlight your skills in Microsoft environments, macOS, or cloud platforms. This can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Dynatrace team.
We think you need these skills to ace Junior IT Support Engineer in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior IT Support Engineer role. Highlight your relevant skills, especially in Microsoft environments and troubleshooting. We want to see how your experience aligns with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re excited about joining Dynatrace and how you can contribute to our team.
Show Off Your Tech Skills: Don’t hold back on showcasing your technical skills! Mention your familiarity with cloud platforms, collaboration tools, and any ITIL knowledge. We love seeing candidates who are passionate about technology and eager to learn more.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about what we do at Dynatrace!
How to prepare for a job interview at Dynatrace
✨Know Your Tech
Brush up on your knowledge of Microsoft environments, especially Windows OS and M365. Be ready to discuss how you've used these tools in the past, as well as any experience you have with macOS. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved IT issues before. Think about specific instances where you triaged tickets or helped colleagues with tech problems. This will demonstrate your ability to handle the responsibilities of the role and your proactive approach to problem-solving.
✨Understand the Company Culture
Research Dynatrace and its culture. Familiarise yourself with their products and services, especially their focus on cloud operations and digital experiences. Showing that you understand their mission and values will help you stand out as a candidate who is genuinely interested in the company.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing projects, or opportunities for professional development. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.