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- Tasks: Be the voice of the customer, solving complex tech issues and strategising on their goals.
- Company: Join a leading observability and security company with a strong focus on customer advocacy.
- Benefits: Enjoy opportunities for certification, professional growth, and a supportive work environment.
- Why this job: Make a real difference by advocating for customers and enhancing their experience.
- Qualifications: Bachelor's degree and 6+ years of experience with enterprise customers required.
- Other info: Exceptional communication skills and SaaS expertise are essential for success.
The predicted salary is between 48000 - 72000 £ per year.
A leading observability and security company is seeking a candidate to serve as a customer advocate, resolve complex technical issues, and strategize on customer goals.
Applicants should possess a Bachelor's degree in a relevant field and have over 6 years of experience in engaging with large enterprise customers.
The role requires exceptional communication skills, technical expertise in SaaS environments, and the ability to manage executive relationships.
Opportunities for certification and professional growth are available.
Senior TAM: Strategic Customer Advocate in London employer: Dynatrace
Contact Detail:
Dynatrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior TAM: Strategic Customer Advocate in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior TAM role. Personal referrals can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your SaaS knowledge and be ready to discuss how you've tackled complex issues in the past. We want to see your problem-solving skills shine during interviews.
✨Tip Number 3
Show off your communication skills! Practice articulating your thoughts clearly and confidently. Remember, as a customer advocate, you’ll need to convey technical information to non-technical stakeholders, so make it relatable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior TAM: Strategic Customer Advocate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with large enterprise customers and any relevant technical expertise. We want to see how your background aligns with the role of a Senior TAM, so don’t hold back on showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about being a customer advocate and how you can resolve complex technical issues. We love seeing genuine enthusiasm for the role!
Showcase Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to highlight any experience managing executive relationships. We’re looking for clarity and confidence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Dynatrace
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around SaaS environments. Be ready to discuss specific technologies and how they relate to the role. This will show that you’re not just a people person but also technically savvy.
✨Showcase Your Experience
With over 6 years of experience required, be prepared to share specific examples of how you've engaged with large enterprise customers. Highlight any complex issues you've resolved and how you strategised to meet customer goals. Real-life stories resonate well!
✨Communicate Clearly
Exceptional communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend to refine your delivery and ensure you can explain technical concepts in an easy-to-understand way.
✨Build Rapport
Since managing executive relationships is key, focus on building rapport during the interview. Ask insightful questions about the company’s approach to customer advocacy and demonstrate your genuine interest in their mission. This will help you stand out as a candidate who truly cares.
