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For Companies At a Glance
- Tasks: Support customers with data analysis and ensure their web performance is top-notch.
- Company: Dynatrace is a leader in unified observability and security, working with top cloud providers.
- Benefits: Enjoy competitive pay, remote work options, and a culture of excellence.
- Why this job: Kickstart your tech career with extensive training and hands-on experience in a supportive team.
- Qualifications: An Associate's Degree in a tech field and a year of relevant experience are required.
- Other info: Work with Fortune 100 companies and cutting-edge technologies like AI.
The predicted salary is between 28800 - 48000 £ per year.
Your role at Dynatrace
We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace. As a Remote Technical Customer Support, you will work within our Insights Services team, supporting eight to ten named customers. You won’t be alone but paired with a more senior Analyst, working together to provide outstanding customer service. Your journey will begin with 6 weeks of extensive product training followed by job shadowing as you learn the role. Each day, you will ensure our products are working for our customers, helping them understand the performance data we collect about their sites and being their go-to person for trainings and configuration. Most of this customer interaction happens over email or Slack. If you have always wanted to work in technology, Dynatrace could be the right company for you.
Responsibilities include:
- Work closely with an internal Analyst to provide support and training for the Digital Experience product line for your clients
- Assist in configuration and implementation of best practices and maintain a customer’s Dynatrace environment based on communicated customer business goals
- Responsible for an in depth, technical understanding of the Dynatrace Digital Experience product (Real User Data, Session Replay and Synthetic data)
- Create and manage web and mobile measurements scripts
- Analyze day-to-day performance and availability data while providing clear, in-depth, and concise root cause analysis for both customers and internal
- Analysts Proactively identify issues, escalating to appropriate team members as needed and communicating progress
What will help you succeed
Minimum Requirements:
- Associate’s Degree in a technology related field is required
- Minimum of 1 year of experience in technology related field
Preferred Requirements:
- Bachelor’s Degree in a technology related field is preferred
- Experience in data driven analysis
- Excellent at working with, understanding and analyzing data Familiarity with JavaScript
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
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Graduate Customer Support Analyst employer: Dynatrace
Contact Detail:
Dynatrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Analyst
✨Tip Number 1
Familiarise yourself with Dynatrace's products and services, especially the Digital Experience product line. Understanding how these tools work will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your data analysis skills, particularly in relation to web and mobile performance metrics. Being able to discuss specific examples of how you've used data to solve problems will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially in written formats like email and Slack. Since most customer interactions will be through these channels, being clear and concise is crucial for success in this role.
✨Tip Number 4
Network with current or former Dynatrace employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during the application process.
We think you need these skills to ace Graduate Customer Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Graduate Customer Support Analyst position at Dynatrace. Understand the responsibilities and requirements, and think about how your skills align with them.
Tailor Your CV: Customise your CV to highlight relevant experience in technology and data analysis. Emphasise any customer support roles or technical skills that relate to the position, such as familiarity with JavaScript or data-driven analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Dynatrace and how you can contribute to their team, particularly in supporting customers and analysing performance data.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at Dynatrace
✨Understand the Product
Before your interview, make sure you have a solid understanding of Dynatrace's Digital Experience product line. Familiarise yourself with key features like Real User Data and Session Replay, as this will show your genuine interest in the role and help you answer technical questions confidently.
✨Showcase Your Analytical Skills
Since the role involves data analysis, be prepared to discuss your experience with data-driven analysis. Think of specific examples where you've successfully analysed data to solve problems or improve processes, as this will demonstrate your capability in handling the responsibilities of the position.
✨Prepare for Customer Interaction Scenarios
As you'll be working closely with customers, think about how you would handle various customer service scenarios. Be ready to discuss how you would approach training clients or resolving their issues, showcasing your communication skills and customer-centric mindset.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask thoughtful questions about the team dynamics, training process, and growth opportunities within Dynatrace. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your career aspirations.
