At a Glance
- Tasks: Drive customer success and renewals for innovative Digital Experience Management solutions.
- Company: Join a leading tech company known for its commitment to customer satisfaction.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Be a trusted advisor and make a real impact on customer experiences.
- Qualifications: 2-5 years in customer success or account management with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
- Preserve and grow subscription renewals from assigned named accounts for Digital Experience Management (DEM) solutions in the assigned territory by driving adoption using a customer engagement lifecycle model.
- Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
- Own renewal strategy and ensure on-time renewal of subscription(s).
- Build Dynatrace brand awareness and loyalty while defending against the competition.
- Conduct regular proactive calls and account review meetings; maintain accurate records of discussions and action items.
- Work with the management team to ensure critical issues are documented and escalated expeditiously for resolution.
- Coordinate account activities with sales teams for assigned accounts within territory and identify strategic, new-business growth opportunities.
- Leverage relationships to aid in building reference accounts and contacts.
- Act as customer advocate and liaison to become a Trusted Advisor.
Qualifications
- Bachelor's degree or equivalent work experience.
- 2-5+ years of relevant experience in customer success, account management, or a similar field.
- Strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices.
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners.
- Excellent verbal, written, and interpersonal communication skills; native/bilingual written and spoken English skills.
- Aware of the observability marketplace with an understanding of where Dynatrace is positioned and its key strengths above the competition.
- Highly motivated, energetic, and committed to achieving results.
- Ability to develop strong relationships with users, customers, and internal communities.
- Understanding of internet, web, and mobile applications; knowledge of HTTP, HTML, JavaScript, etc.
Sr Customer Success Manager employer: Dynatrace LLC
At Dynatrace, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Technical Support Engineer, you'll have the opportunity to grow your expertise in web technology and Ecommerce while working alongside a team of dedicated professionals who are passionate about delivering top-notch support. With a focus on employee development, we offer comprehensive training and career advancement opportunities, ensuring that you not only contribute to our success but also thrive in your own professional journey.
We think you need these skills to ace Sr Customer Success Manager
Customer Success Management
Account Management
Technical Enablement
Project Planning
Renewal Strategy
Business Acumen
IT Operations Processes
