Sales Development Representative

The Sales Development Representative is responsible for identifying and qualifying sales opportunities for APM software field sales organization. The role partners with field sales representatives and marketing to generate demand and qualify leads.

Responsibilities

• Qualify leads and prospects based on defined criteria.
• Profile assigned accounts and drive outbound prospecting to generate new business.
• Contact senior IT management at Fortune 1000 companies as part of lead development and qualification (e.g., CTO, CIO, Directors of IT Operations, Directors of Infrastructure, Directors of Application Support).
• Conduct research on accounts using tools such as Google, LinkedIn, Jigsaw, and other resources.
• Develop an understanding of the accounts business issues and other relevant information.
• Execute database and telemarketing programs to increase attendance at events and seminars and to create awareness for current product promotions targeted to audiences.
• Educate prospects about Dynatrace enterprise solutions.
• Use CRM (Salesforce.com) to track activities.
• Attend weekly territory forecast meetings and update the team on progress of identified activities.
• Work to meet defined metrics goals.
• Provide input to marketing including feedback on the quality of leads from marketing programs.

Qualifications

• College diploma/university degree required. Equivalent Military experience will be considered.
• Understanding of IT operations management solutions is a plus.
• Experience using a CRM is preferred, specifically Salesforce.
• High level of commitment to exceptional customer service and relationship building.
• Strong written and verbal communication skills.
• Strong problem solving, organizational and interpersonal skills.
• Ability to work both individually and in a team environment.
• Self-motivated with the ability to work in a fast-paced and constantly changing environment.

About Dynatrace / Benefits

Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next—automatically. Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Equal Opportunity

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.