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- Tasks: Be the go-to tech guru for our team, solving IT issues and supporting digital work life.
- Company: Join Dynatrace, a leader in cloud observability and security with a culture of excellence.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by helping employees thrive in their digital environments.
- Qualifications: Ideal for final-year Computer Science students or those with IT education.
- Other info: Work with cutting-edge tech and collaborate with top cloud providers.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Junior IT Support Engineer to join our Corporate IT Technical Support team in Maidenhead, UK. This role is hybrid, with your primary location being our Maidenhead office and flexibility to work from home.
Responsibilities:
- Act as the first point of contact for our employees to enable their digital work life.
- Perform initial triage of tickets, resolve issues, qualify and elevate Incidents and Service Requests.
- Troubleshoot and resolve client technology issues and execute local/regional projects as part of global programs (e.g., deployment of new hardware and software).
- Install and provide high-quality equipment (high-performance notebooks, MacBooks, etc.) for modern workplaces.
- Understand employee needs and support IT training activities.
- Support local events and manage digital collaboration tools and meeting room equipment.
- Maintain accurate stock records, prepare asset requests, and manage disposals.
- Identify opportunities for improvement and collaborate with distributed IT teams.
- Depending on your interests, lead or participate in IT projects for continuous improvement.
Your profile:
- Completed IT education or final-year student in Computer Science.
- Fluent in English (written and spoken).
- Strong knowledge of Microsoft environments (Windows OS, M365, Active Directory, Group Policy, etc.).
- Familiarity with macOS as a regular user.
- Ability to troubleshoot and accurately diagnose IT-related issues (hardware and software).
- Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint).
- Basic knowledge of cybersecurity principles.
- Familiarity with networking concepts (TCP/IP, UDP, DNS, DHCP, VPN).
- ITIL Foundation Certification or knowledge of ITIL concepts is a plus.
Why you will love being a Dynatracer:
Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognise and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernise and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Junior IT Support Engineer in Maidenhead employer: Dynatrace LLC
Contact Detail:
Dynatrace LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to current employees at Dynatrace on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues with Windows OS or macOS, and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for technology! During interviews, share any personal projects or experiences that highlight your skills in Microsoft environments or cloud platforms. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dynatrace team.
We think you need these skills to ace Junior IT Support Engineer in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior IT Support Engineer role. Highlight your knowledge of Microsoft environments and any relevant projects you've worked on.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Troubleshooting Skills: In your application, mention specific examples where you've successfully diagnosed and resolved IT issues. We love seeing how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands in the right hands!
How to prepare for a job interview at Dynatrace LLC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft environments, especially Windows OS and M365. Be ready to discuss how you've used these tools in the past and any troubleshooting experiences you've had.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues. Think about times when you had to troubleshoot hardware or software problems and be ready to explain your thought process.
✨Familiarise Yourself with Collaboration Tools
Since you'll be supporting digital collaboration tools like Teams and Zoom, it’s a good idea to know their features inside out. You might even want to mention any local events you've helped manage using these tools.
✨Demonstrate Your Eagerness to Learn
Express your interest in continuous improvement and learning new technologies. Mention any relevant projects or certifications you're pursuing, like ITIL, to show that you're proactive about your professional development.