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- Tasks: Lead customer success by solving complex technical issues and providing expert guidance.
- Company: Join Dynatrace, a leader in unified observability and security.
- Benefits: Competitive salary, excellent culture, and opportunities to work with top cloud providers.
- Why this job: Make a real impact by helping customers optimise their use of cutting-edge technology.
- Qualifications: 6+ years experience in tech, strong leadership skills, and a passion for customer service.
- Other info: Must hold UK Security Clearance; dynamic environment with growth opportunities.
The predicted salary is between 48000 - 72000 £ per year.
Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values.
Triage, diagnose, and provide solutions to the most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.
Strategize on the overall technical objectives and long-term goals of the team.
Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprint.
Be the customer's advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements.
Provide web-based training to user groups to support organizational adoption.
Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes.
Provide coaching to TAMs to help them grow in their technical knowledge and personally.
Function as a frontline technical resource for "best practice" and informal customer questions.
Engage with customer support as a customer advocate to ensure speedy resolution of customer issues.
Engage with Product management as the customer advocate on product roadmap discussions.
Participate and prepare for Monthly and Quarterly Business Reviews with customers.
Maintain current functional and technical knowledge of Dynatrace products and services.
Help to document best practices in developing and using Dynatrace.
Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution.
Help communicate, escalate and advocate on behalf of the customer.
Provide insights, advice, and 'street credibility' with technical teams to understand technical issues and possible workarounds.
Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.
Have a deep understanding of customers' infrastructure, architecture, and business/regulatory requirements to speed up resolution.
What will help you succeed:
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
- 6+ years of experience working with large enterprise customers, including executive leadership.
- Demonstrated ability in leadership, mentorship, and organizational behaviour.
- A track record of going above and beyond for your team and customers.
- Ability to manage executive relationships and discussions (VP/CxO).
- Exceptional English written and verbal communications skills, as well as organisational and teamwork skills, and the ability to act fast and responsibly.
- Impeccable time management skills and an ability to self-direct.
- Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace.
- Willingness to learn new technologies and resolve complex technical issues.
- Professional Level Dynatrace certification (or get certification within six months).
- Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, ...).
- Strong technical understanding and experience in the SaaS industry.
- Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.; Mobile application technologies such as iOS and Android; Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc.; CMDB/ITSM Technologies/platforms such as ServiceNow and BMC.
- Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative.
- Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment.
Please Note: due to the secure nature of this position, it is only available for candidates holding a UK Security Clearance and are a sole UK National, residing in the UK for the preceding five years. In addition, candidates will be required to either hold an active higher level clearance, or be eligible and willing to obtain it. Individuals without security clearance will be considered for this and/or wider opportunities at Dynatrace.
Why you will love being a Dynatracer:
Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognise and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernise and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Lead Technical Account Manager (SC Security Clearance) in London employer: Dynatrace LLC
Contact Detail:
Dynatrace LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Technical Account Manager (SC Security Clearance) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dynatrace on LinkedIn. Ask them about their experiences and any tips they might have for landing the Lead Technical Account Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Dynatrace's products and services. Familiarise yourself with their latest features and how they solve customer problems. This will not only show your enthusiasm but also position you as a knowledgeable candidate who can hit the ground running.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've gone above and beyond for customers in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email reiterating your interest in the role and highlighting a key point from your conversation can keep you top of mind. Plus, it shows your professionalism and enthusiasm for the position.
We think you need these skills to ace Lead Technical Account Manager (SC Security Clearance) in London
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience with large enterprise customers and any leadership roles you've had. We want to see how you've gone above and beyond in your previous positions!
Be Clear and Concise: Your written communication skills are key for this role, so keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the job. We appreciate a well-structured application!
Tailor Your Application: Make sure to tailor your application to reflect the specific requirements of the Lead Technical Account Manager role. Mention your familiarity with Dynatrace technologies and how you can contribute to our team's success. We love seeing personalised applications!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Dynatrace LLC
✨Know Your Dynatrace Inside Out
Make sure you have a solid understanding of Dynatrace products and services. Brush up on the latest features and best practices, as you'll need to demonstrate your expertise during the interview. Being able to discuss how these solutions can solve complex customer issues will set you apart.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight your experience in advocating for customers. Think about times when you've gone above and beyond to meet their needs or improve their experience. This role is all about being the customer's voice, so make sure you convey your commitment to their success.
✨Demonstrate Leadership and Mentorship Skills
Since this position involves coaching other Technical Account Managers, be ready to share your leadership experiences. Discuss how you've mentored others in the past and how you plan to foster growth within the team. Highlighting your ability to lead by example will resonate well with the interviewers.
✨Prepare for Technical Scenarios
Expect to tackle some technical scenarios during the interview. Brush up on your problem-solving skills and be ready to discuss how you would approach diagnosing and resolving complex configuration issues. Showing that you can think critically and strategically will impress the interviewers.
