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- Tasks: Lead customer success by solving complex technical issues and strategising for long-term goals.
- Company: Dynamic tech company focused on innovation and customer advocacy.
- Benefits: Competitive salary, SC security clearance, remote work options, and professional growth opportunities.
- Why this job: Be a key player in driving customer satisfaction and product adoption with cutting-edge technology.
- Qualifications: Experience in technical account management and strong problem-solving skills.
- Other info: Join a supportive team that values your growth and offers exciting career paths.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values.
Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.
Strategize on the overall technical objectives and long-term goals of the team.
Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint.
Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements.
Provide web-based training to user groups to support organizational adoption.
Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes.
Providing coaching to TAMs to help them grow in their technical knowledge and personally.
Function as a frontline technical resource for “best practice” and informal customer questions.
Engage with customer support as a customer advocate to ensure speedy resolution of customer issues.
Engage with Product management as the customer advocate on product roadmap discussions.
Participate and prepare for Monthly and Quarterly Business Reviews with customers.
Maintain current functional and technical knowledge of Dynatrace products and services.
Help to document best practices in developing and using Dynatrace.
Lead Technical Account Manager (SC Security Clearance) employer: Dynatrace LLC
Contact Detail:
Dynatrace LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Technical Account Manager (SC Security Clearance)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Dynatrace solutions and be ready to discuss how you can tackle complex configuration issues. Show them you’re not just a candidate, but a potential game-changer.
✨Tip Number 3
Be the customer advocate they need! During interviews, share examples of how you’ve successfully understood customer goals and improved processes. This will show you’re aligned with their core values and ready to make an impact.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note that highlights a key point from your conversation. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
We think you need these skills to ace Lead Technical Account Manager (SC Security Clearance)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about serving customers and embodying our Core Values. Share specific examples of how you've gone above and beyond in previous roles.
Be Specific About Your Skills: Make sure to highlight your technical expertise, especially with Dynatrace solutions or similar tools. We’re looking for someone who can tackle complex configuration issues, so don’t hold back on showcasing your problem-solving skills and relevant experiences.
Tailor Your Application: Take the time to customise your application for this specific role. Mention how your goals align with our mission and how you can contribute to the team’s long-term objectives. This shows us that you’ve done your homework and are genuinely interested in joining us.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Dynatrace LLC
✨Know Your Dynatrace Inside Out
Make sure you have a solid understanding of Dynatrace products and services. Familiarise yourself with their features, benefits, and common configuration issues. This will not only help you answer technical questions but also demonstrate your commitment to the role.
✨Showcase Your Customer Advocacy Skills
Prepare examples of how you've acted as a customer advocate in previous roles. Think about times when you identified customer needs and suggested improvements or solutions. This will highlight your ability to understand and meet customer goals, which is crucial for this position.
✨Be Ready to Discuss Strategy
Since the role involves strategising on technical objectives, come prepared with ideas on how to enhance customer engagement and product adoption. Think about long-term goals and how you can contribute to achieving them. This shows that you're not just thinking short-term but are invested in the bigger picture.
✨Practice Your Training Delivery
As you'll be providing web-based training, practice explaining complex concepts in simple terms. You might even want to prepare a mini-training session on a Dynatrace feature. This will showcase your communication skills and your ability to educate others effectively.
