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- Tasks: Support our members by providing top-notch customer service and resolving their queries.
- Company: Join Dynata, a global leader in online data collection for market research.
- Benefits: Enjoy flexible part-time hours, competitive salary, and a range of awesome perks.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: Fluent in Italian and English, with 2 years of customer service experience required.
- Other info: This is a permanent part-time role, perfect for students looking to gain experience.
Dynata is the global leader in online data collection for the market research industry. Our Member Su pport team agents are responsible for de livering excellent customer service to panelists par ticipating in our market research surveys. The member support team fulfills a vital role in ensuring our members receive high quality answers to their questions and become brand advocates.
The role of a Member Support agent is to create a positive customer support experience and build strong relationships with our members. Team members accomplish this through; problem solving, ensuring timely resolution or escalation of requests, communicating promptly on progress, and handling customers with a consummately professional attitude across a range of support mediums. Our teams goal is to ensure members are being provided with the highest levels of customer service at all times.
***This is a part-time permanent position for 20 hours per week. Must be fluent in ITALIAN at an expert or native proficiency level***
RESPONSIBILITIES
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Follow up with other support staff involved in resolution, to ensure the ticket is conclude in a satisfactory resolution
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Achieve or exceed required team KPI goals.
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Support team lead/managers with admin tasks as needed
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Coordinate escalations and make sure that urgent issues are communicated promptly.
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Help ensure the fulfilment of service requirements set by the department head ( e.g. a maximum response time).
REQUIRED SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Must read, write and speak English at an advanced level
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Must read, write and speak/understand Italian fluently ( Expert or n ative proficienc y level)
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Excellent communication skills, both written and spoken.
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Must have at least 2 years of working experience in a customer service role where directly interacting with consumers.
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The ideal candidate will have a demonstrated history of delivering excellent customer service, with experience in both telephone support and online support via ticketing/emailing systems
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Excellent attention to detail.
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Proven organizational skills, time management and able to multitask
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Ability to work independently.
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Proactive, motivated and flexible team player who is keen to work in a stimulating and fast paced work environment.
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Possess a positive attitude and have energy and enthusiasm.
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Computer literate with experience with Microsoft office programs, such as Excel, Word and PowerPoint, working on shared documents and willing to learn new programs .
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Strives for continuous improvement and contributes with new ideas
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Looks beyond simple solutions doesn’t stop at first answers, looks to resolve problems quickly takes accountability for actions
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Promotes a spirit of cooperation with other members of the work group always helpful to the rest of the team/others amongst the first to volunteer to help others succeed
In addition to a competitive salary; we offer a generous benefit package which is continually reviewed in order to offer the best options for our staff.
We offer:
- Activity Pass
- Apple Products
- Bespoke Benefits website with discounts in over 1000 High Street brands
- Cycle scheme
- Dental Scheme
- Health Cash Plan Benefit
- EAP and Health related assistance
- Family friendly policies
- Generous Holiday Entitlement – 25 days increasing by 1 day every 2 years up to a max of 30
- GIVE – Our community involvement initiative, where we Get Involved, Volunteer and Engage.
- Health Cash Plan
- Health Screening
- Income Protection Plan
- Learning Management System available through the HR system providing free access to thousands of online training modules and personal development programs
- Life Assurance
- Medical, Health and more benefits
Dynata is one of the world’s leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains . With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.
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Member Success Agent with Italian (Part-Time) employer: Dynata
Contact Detail:
Dynata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Success Agent with Italian (Part-Time)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can handle various situations effectively.
✨Tip Number 2
Brush up on your Italian language skills, especially in a customer service context. Being able to communicate fluently and professionally in Italian will set you apart from other candidates.
✨Tip Number 3
Research Dynata and its services thoroughly. Understanding the company’s mission and values will allow you to align your answers with what they are looking for in a Member Success Agent.
✨Tip Number 4
Prepare examples from your previous customer service experience that highlight your ability to exceed KPIs and resolve issues efficiently. This will showcase your relevant skills and achievements during the interview.
We think you need these skills to ace Member Success Agent with Italian (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you interacted directly with consumers. Emphasise your fluency in Italian and English, as well as any specific skills that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in customer service and how it has prepared you to create positive support experiences. Be sure to include examples of problem-solving and teamwork.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application materials are clear, concise, and free of errors. Use professional language and structure your writing logically to demonstrate your communication abilities.
Highlight Relevant Skills: In both your CV and cover letter, highlight skills such as attention to detail, time management, and the ability to multitask. Provide specific examples of how you've used these skills in previous roles to meet or exceed KPIs.
How to prepare for a job interview at Dynata
✨Showcase Your Language Skills
Since fluency in Italian is a must, be prepared to demonstrate your language skills during the interview. You might be asked to converse in Italian or respond to questions in both English and Italian, so practice speaking clearly and confidently in both languages.
✨Highlight Customer Service Experience
With at least two years of customer service experience required, come ready to discuss specific examples of how you've successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Problem-Solving Skills
The role involves problem-solving and ensuring timely resolutions. Prepare to share instances where you identified a problem, took initiative, and implemented a solution. This will show your proactive approach and ability to think critically under pressure.
✨Demonstrate Team Spirit
As a Member Success Agent, collaboration is key. Be ready to discuss how you've worked effectively within a team, supported colleagues, and contributed to a positive work environment. Highlight any experiences where you volunteered to help others succeed.
