Payroll Specialist, AMER (US shift) in London

The Payroll Specialist is responsible for working with the NA Payroll Manager to process the bi-weekly and semi-monthly payrolls for US and Canadian Employees for both the corporate and call center populations (approximately 1,700 employees). This extremely fast-paced, time-sensitive position must think outside the box to help streamline processes, work to overcome systems issues and limitations, manage priorities and plan time accordingly to meet payroll timelines, while always maintaining accuracy. The call center payroll comes with many challenges including a multi-state high turnover environment, large volume of transactions and complex pay calculations. This role helps shape system support to aid in managing these challenges.

Key Responsibilities

• Support the Payroll Manager in processing bi-weekly payroll for contact center employees.
• Manage new hire onboarding and employee terminations within payroll systems.
• Maintain employee banking, tax, and payroll-related records.
• Administer wage garnishments, including processing and validating payroll files through the payroll vendor.
• Handle payroll-related communications, including government correspondence and the Workday Payroll Help Center.
• Respond to a high volume of employee payroll inquiries and resolve issues in a timely manner.
• Assist with semi-monthly payroll processing for corporate employees.
• Support time tracking, garnishments, pay card administration, and payroll compliance.
• Work closely with HR, Finance, and Accounting teams to ensure payroll accuracy and compliance.
• Contribute to process improvements and support payroll system enhancements.

Required Qualifications

• High school diploma or equivalent.
• Minimum 4 years of payroll processing experience.
• Proven experience processing high-volume payrolls (1,000+ employees) in a high-turnover environment.
• Strong experience with U.S. payroll processing and multi-state payroll using payroll processing systems; Workday experience is strongly preferred.
• Advanced Microsoft Excel skills, including formulas, Pivot Tables, and VLOOKUP functions.
• Strong ability to manage confidential and sensitive employee information.
• Excellent organizational skills and ability to meet strict payroll deadlines.

Preferred Qualifications

• Experience processing both U.S. and Canadian payroll.
• Knowledge of wage and hour regulations, payroll tax requirements, and garnishment processes.
• Experience supporting a payroll vendor migration or system conversion.
• Year-end payroll processing experience, including tax reporting activities.

Location & Working Hours

This role can be based in the United Kingdom, Romania, or Bulgaria and is fully remote-friendly. While employees may work remotely from anywhere within these countries, Dynata has growing teams in London, Timisoara, Brasov, and Sofia offices, providing opportunities for in-person collaboration, knowledge sharing, and team engagement. To ensure effective collaboration with our North American teams, this position requires alignment with U.S. Eastern Time business hours. The preferred schedule is 8:00 AM to 5:00 PM EST. We welcome candidates who are comfortable working a US schedule to support business needs and cross-regional collaboration.

Dynata Can Offer You

In addition to a competitive salary, we offer a comprehensive range of benefits tailored to each country. Our benefits are designed to support your well-being and help you achieve a healthy work-life balance.

About us

Dynata is the world’s largest first-party data and insights platform. With a reach that encompasses 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. Dynata serves nearly 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporate customers in North America, South America, Europe, and Asia-Pacific.

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

For administrative purposes, your personal data will be kept on record and will be disclosed and transferred both within and outside the European Economic Area, including the United States of America. We shall take all reasonable steps to prevent any unauthorized access to your personal data.