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- Tasks: Deliver top-notch customer service and support to our market research panelists.
- Company: Join Dynata, the global leader in online data collection.
- Benefits: Enjoy competitive pay, generous holiday, and a range of exciting perks.
- Why this job: Make a real difference by helping members and building strong relationships.
- Qualifications: Fluent in German, with 2 years of customer service experience.
- Other info: Flexible part-time role with opportunities for personal development.
The predicted salary is between 13 - 16 £ per hour.
LOCATION: Hybrid or Fully Remote
Dynata is the global leader in online data collection for the market research industry. Our Member Support team agents are responsible for delivering excellent customer service to panelists participating in our market research surveys. The member support team fulfills a vital role in ensuring our members receive high quality answers to their questions and become brand advocates.
The role of a Member Support agent is to create a positive customer support experience and build strong relationships with our members. Team members accomplish this through problem solving, ensuring timely resolution or escalation of requests, communicating promptly on progress, and handling customers with a consummately professional attitude across a range of support mediums. Our team's goal is to ensure members are being provided with the highest levels of customer service at all times.
This is a part-time permanent position for 20 hours per week. Must be fluent in German at an expert or native proficiency level.
RESPONSIBILITIES- Support team lead/managers with admin tasks as needed
- Help ensure the fulfilment of service requirements set by the department head (e.g. a maximum response time).
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent communication skills, both written and spoken.
- Must have at least 2 years of working experience in a customer service role where directly interacting with consumers.
- The ideal candidate will have a demonstrated history of delivering excellent customer service, with experience in both telephone support and online support via ticketing/emailing systems.
- Proven organizational skills, time management and able to multitask.
- Ability to work independently.
- Proactive, motivated and flexible team player who is keen to work in a stimulating and fast paced work environment.
- Experience with Microsoft Office programs, such as Excel.
In addition to a competitive salary and bonus scheme, we offer a generous benefit package which is continually reviewed in order to offer the best options for our staff:
- Activity Pass
- Apple Products
- Bespoke Benefits website with discounts in over 1000 High Street brands
- Cycle scheme
- Dental Scheme
- Health Cash Plan Benefit
- EAP and Health related assistance
- Family friendly policies
- Generous Holiday Entitlement – 25 days increasing by 1 day every 2 years up to a max of 30 (based on FTE)
- GIVE – Our community involvement initiative, where we Get Involved, Volunteer and Engage.
- Health Screening
- Income Protection Plan
- Learning Management System available through the HR system providing free access to thousands of online training modules and personal development programs
- Life Assurance
- Medical, Health and more benefits
Member Success Agent – German & English (Part‐Time) employer: Dynata, LLC
Contact Detail:
Dynata, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Success Agent – German & English (Part‐Time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dynata. Understand their mission and values, and think about how your skills as a Member Success Agent can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences where you've excelled in these areas. We want to hear your success stories!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German and English, be ready to demonstrate your proficiency during the interview. You might even want to practice answering some questions in both languages to showcase your abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Member Success Agent – German & English (Part‐Time)
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to engage with customers effectively.
Tailor Your Experience: Highlight your previous customer service experience in your application. We want to see how you've handled customer interactions, so share specific examples that demonstrate your problem-solving skills and professionalism.
Be Proactive and Flexible: In your application, let us know how you adapt to fast-paced environments. Mention any instances where you’ve had to multitask or take the initiative, as these traits are super important for our Member Support team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dynata, LLC
✨Know Your Stuff
Before the interview, make sure you understand Dynata's role in the market research industry. Familiarise yourself with their services and how they support their members. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Member Success Agent, excellent communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships. Practise articulating these stories clearly and concisely.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced challenges in customer service and how you overcame them. Be ready to discuss your thought process and the steps you took to ensure a positive outcome for the customer.
✨Be Ready for Role-Play Scenarios
Interviews for customer service roles often include role-play scenarios. Practise handling common customer inquiries or complaints in both German and English. This will help you feel more comfortable and showcase your bilingual skills effectively.