Client Relationship Manager (Market Research)

A unique opportunity to be at the heart of international innovation and strategy for the global leader in consumer and B2B insights.

COMPANY OVERVIEW

Dynata are the world’s leading digital data collection company. As market leader we are uniquely positioned as a single source solution for digital market research projects and ad measurement. Supported by cutting edge technology and the largest, highest quality opted-in research panels we bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.

THE ROLE – Client Relationship Manager (CRM)

We’re looking for a Client Relationship Manager to own and strengthen key client relationships, ensuring delivery excellence, long‐term satisfaction, and account growth. Acting as a trusted partner, the CRM aligns client needs with Dynata’s solutions, resolves issues quickly, and ensures every project runs smoothly from commissioning to completion. In this role, you’ll support strategic clients across the region, lead high‐visibility research projects, and act as an extension of the client’s core team. You’ll collaborate closely with Project Managers, Sales, Professional Services, and Panel teams to deliver flawless execution, drive continuous improvement, and champion best practices.

KEY RESPONSIBILITIES

• Serve as the primary operational contact and escalation point for assigned accounts
• Build strong, long‐term client relationships and ensure exceptional client satisfaction
• Lead and oversee complex research projects, ensuring quality, accuracy, and timely delivery
• Provide consultative support on methodology, sampling, questionnaires, and data quality
• Identify growth opportunities and partner with Sales on account development
• Troubleshoot delivery challenges and drive practical, solutions‐focused outcomes
• Mentor junior team members and support knowledge‐sharing across teams
• Collaborate cross‐functionally to improve processes, elevate service levels, and contribute to new solution development

This role is ideal for someone who thrives in a client‐facing environment, has strong research and project management experience, and excels at problem‐solving, communication, and building trust.

SKILLS & EXPERIENCE

• 5+ years of experience in Market Research (mandatory).
• 4+ years in Account Management or Project Management roles.
• Strong client‐facing communication and problem‐solving skills.
• Ability to manage multiple projects, deadlines, and stakeholders.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with SPSS, Decipher, ConfirmIt, CMix, or MarketSight is a plus.

WE OFFER

In addition to a competitive salary and bonus scheme; we offer a generous benefit package which is continually reviewed in order to offer the best options for our staff:

• Activity Pass
• Apple Products
• Bespoke Benefits website with discounts in over 1000 High Street brands
• Cycle scheme
• Dental Scheme
• Health Cash Plan Benefit
• EAP and Health related assistance
• Family friendly policies
• Generous Holiday Entitlement – 25 days increasing by 1 day every 2 years up to a max of 30
• GIVE – Our community involvement initiative, where we Get Involved, Volunteer and Engage.
• Health Cash Plan
• Health Screening
• Income Protection Plan
• Learning Management System available through the HR system providing free access to thousands of online training modules and personal development programs
• Life Assurance
• Medical, Health and more benefits

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.