At a Glance
- Tasks: Build strong relationships and ensure enterprise customers successfully adopt AI solutions.
- Company: Dynamo AI, a leader in enterprise AI deployment.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with significant impact on customer outcomes.
- Why this job: Be at the forefront of AI adoption with major financial institutions.
- Qualifications: Experience in customer success or related roles, strong communication skills.
The predicted salary is between 120000 - 180000 £ per year.
Customer Success Managers at Dynamo AI work directly with enterprise customers to ensure they successfully adopt, operationalise, and scale AI systems in real-world production environments. Acting as the primary post-sales partner for customers, this role sits at the intersection of relationship management, operational coordination, and enterprise AI deployment success. You will work closely with some of the world’s largest financial institutions and regulated enterprises as they navigate the operational, governance, and organisational challenges of deploying AI safely and responsibly at scale. Success in this role requires strong ownership, stakeholder management, and the ability to coordinate across both business and technical teams to drive long-term customer outcomes and adoption.
About the Role
We are looking for a Customer Success Manager to partner closely with enterprise customers after deployment to ensure they successfully adopt, operationalise, and derive measurable value from Dynamo AI’s platform. This role sits at the intersection of customer relationship management, programme coordination, and enterprise AI deployment success. You will act as the primary point of contact for customers post-sale — helping coordinate across product, engineering, support, and go-to-market teams to ensure customers successfully operationalise Dynamo AI’s platform in complex real-world environments. Many of our customers are large financial institutions and regulated enterprises deploying AI into critical business workflows. This role provides a unique opportunity to work at the forefront of enterprise AI adoption, helping some of the world’s most sophisticated organisations navigate the operational, governance, and organisational challenges of deploying AI safely and responsibly at scale.
Customer Success Managers at Dynamo AI are trusted customer partners who help drive long-term adoption, customer satisfaction, and operational success. Success in this role requires strong ownership, relationship management, operational coordination, and the ability to navigate complex stakeholder environments across both business and technical teams. This role is based in London and will work closely with customers across the UK and Europe.
In This Role You’ll Own Customer Relationships
- Serve as the primary post-sales point of contact for enterprise customers
- Build trusted relationships with stakeholders across business, operations, engineering, risk, compliance, and security teams
- Partner closely with large enterprise and financial institution customers deploying AI into mission-critical and regulated workflows
- Develop a deep understanding of customer goals, operational priorities, and deployment challenges
- Ensure customers feel supported throughout the deployment and adoption lifecycle
Drive Customer Success and Deployment
- Help customers successfully operationalise Dynamo AI’s products within their organisations
- Drive customer adoption, engagement, and long-term value realisation
- Monitor customer health, deployment progress, and adoption patterns
- Proactively identify risks, blockers, or gaps that may impact customer success
- Help customers navigate real-world operational, governance, security, and compliance considerations as they scale AI deployments
- Coordinate internal teams to ensure timely issue resolution and customer support
Coordinate Cross-Functional Execution
- Partner closely with engineering, product, support, and go-to-market teams to manage customer priorities and deployment needs
- Coordinate onboarding activities, deployment milestones, training sessions, and follow-up actions
- Ensure alignment between customer expectations and internal delivery teams
- Track action items and drive accountability across multiple stakeholders and workstreams
Support Growth and Expansion
- Identify opportunities for deeper adoption and expansion within customer accounts
- Partner with sales and leadership teams on renewals, strategic growth opportunities, and account expansion
- Surface customer feedback and operational learnings to improve Dynamo AI’s platform and customer experience
- Help develop scalable customer success processes, playbooks, and best practices
You Might Thrive In This Role If You
- Enjoy building long-term customer relationships and acting as a trusted advisor
- Are highly organised and comfortable coordinating across multiple teams and stakeholders
- Thrive in fast-moving environments with evolving customer needs
- Have strong ownership and naturally follow through on details
- Are comfortable working with both business and technical stakeholders
- Enjoy solving operational and customer challenges collaboratively
- Care deeply about customer outcomes and long-term success
- Are excited about working with large enterprises and financial institutions deploying AI into real-world production environments
Preferred Qualifications
- Experience in customer success, account management, programme management, consulting, enterprise SaaS, or related customer-facing roles
- Strong stakeholder management and communication skills
- Experience managing enterprise customers or complex strategic accounts
- Ability to coordinate cross-functional initiatives and drive execution across multiple teams
- Comfortable working in technical environments and learning AI-related concepts
- Strong problem-solving, operational coordination, and organisational skills
Nice To Have
- Experience working with AI, enterprise software, cloud technologies, or technical platforms
- Familiarity with regulated industries such as financial services, healthcare, or government
- Experience supporting enterprise deployments or operational transformation initiatives
- Background in enterprise SaaS or high-growth technology companies
Why This Role Help Shape Real-World Enterprise AI Adoption
You will work directly with some of the world’s largest and most sophisticated organisations as they operationalise AI across regulated and mission-critical environments. This role offers a front-row seat to how enterprises are transforming workflows, governance models, and operational processes around AI adoption.
Become a Trusted Customer Partner
You will play a central role in helping customers navigate the operational and organisational realities of enterprise AI deployment at scale.
Drive Meaningful Customer Impact
Your work will directly influence customer adoption, long-term success, and the real-world impact of AI deployments across enterprises.
Help Build the Future of Enterprise AI
You will help shape how Dynamo AI supports organisations deploying AI safely, responsibly, and effectively in production environments.
Base Salary Range: 120,000-180,000 pounds
Senior Customer Success Manager employer: Dynamo AI
Dynamo AI is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. Located in London, our team collaborates closely with leading financial institutions, providing unique opportunities to engage with cutting-edge AI technologies while fostering strong relationships with enterprise customers. We are committed to ensuring our employees feel supported and empowered, driving meaningful impact in the rapidly evolving landscape of AI deployment.
