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- Tasks: Coordinate a team of engineers and assist customers in a dynamic service environment.
- Company: Join a rapidly growing nationwide business with a friendly team culture.
- Benefits: Competitive salary, private healthcare, annual bonus, and personal development opportunities.
- Why this job: Be part of a supportive team while developing your skills and making a real impact.
- Qualifications: Five GCSEs including Maths and English; strong communication and organisational skills.
- Other info: Enjoy a fantastic work environment with high staff retention and exciting rewards.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a service team coordinator to join our friendly team in Buckinghamshire. With offices dotted across the UK, we’re a nationwide business that’s quickly growing. In this role, you’ll help look after our southern division, primarily coordinating a team of engineers and assisting our customers.
What you’ll need:
- A well-organised approach to work
- Good time keeping and ability to work to defined deadlines
- Good communication skills – written and verbal
- Five GCSE qualifications at level A to C (including Maths & English)
- Excellent telephone manner – you’ll spend a lot of time talking on the phone to customers and colleagues
- Strong interpersonal and customer relationship skills – we need somebody who’s friendly and approachable
- Experience working in a service environment would be beneficial, but more importantly we’re looking for someone enthusiastic and willing to learn
- A team player with the ability to take initiative
- Flexible and adaptable personality
- Willingness to learn new skills and embrace procedures
- IT skills, including Word, Excel, PowerPoint, Access & Works (including site specific PPM systems & BMS but not necessary)
What you’ll be doing:
- Scheduling of engineer’s diaries
- Scheduling of maintenance visits
- Regular communication with customers (confirming visits etc)
- General office administration duties
- Answering incoming calls
- Reacting to callouts
- Stationery/other office expenses orders
- Taking detailed messages and forwarding as necessary
- Keep engineers training records updated
- Submitting engineer’s reports/quotes within an agreed timeframe
- Sending insurance/health and safety documents upon request
- Sending new customer/supplier credit forms
- Submitting RAMS as required
- Processing holiday requests
- Setting up new Maintenance Contracts & sending out welcome packs
- Raising Purchase Orders for relevant M’s & MA’s
- Producing and sending invoices to customers
- Producing quotes using data from engineer’s reports
- Entry of data onto a workflow management system
- Review engineer overtime claims and submit to management for approval
What you’ll get:
- Competitive salary
- Private health care for you and your family, with online private GP
- Annual bonus
- Healthy reward scheme via health care provider for discounted sportswear, free Apple watches, cinema tickets etc.
- Long service rewards, including additional leave after 5 years’ service
- Ability to buy and sell additional annual leave days
- Purchase of bicycles via cycle to work scheme
- Personal development plan
- Fantastic team and work environment with high staff retention rates
Service Administrator employer: Dynamix Recruitment ltd
Contact Detail:
Dynamix Recruitment ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be on the phone a lot, try role-playing with a friend or family member. This will help you sound confident and friendly when you chat with potential employers.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm.
✨Tip Number 4
Show your willingness to learn! During interviews, share examples of how you've adapted to new situations or learned new skills. This will highlight your flexible personality and make you stand out as a candidate.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Service Administrator, being organised is key! Make sure your application highlights your ability to manage tasks and deadlines effectively. We want to see how you keep everything running smoothly!
Communicate Clearly: Good communication is essential in this role, so ensure your written application reflects that. Use clear language and structure your thoughts well. Remember, we’re looking for someone who can communicate with both customers and colleagues effortlessly!
Be Enthusiastic!: We love a positive attitude! In your application, let your enthusiasm shine through. Share examples of how you've embraced learning new skills or taken the initiative in previous roles. It’s all about showing us your willingness to grow with our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Dynamix Recruitment ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities like scheduling engineer diaries and maintaining customer communication. This will help you demonstrate your enthusiasm and readiness to take on the tasks.
✨Show Off Your Organisational Skills
Since this role requires a well-organised approach, be prepared to discuss how you manage your time and prioritise tasks. Bring examples from your past experiences where you successfully coordinated multiple activities or projects, showcasing your ability to meet deadlines.
✨Practice Your Communication Skills
Good communication is crucial for this position. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to refine your telephone manner and ensure you come across as friendly and approachable.
✨Emphasise Your Team Spirit
As a Service Administrator, being a team player is essential. Be ready to share examples of how you've worked collaboratively in previous roles. Highlight your flexibility and willingness to learn new skills, which are traits that will resonate well with the interviewers.
