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- Tasks: Lead and motivate a team to drive sales and ensure excellent customer service.
- Company: Join a dynamic retail environment focused on growth and customer satisfaction.
- Benefits: Enjoy competitive pay, career development opportunities, and a vibrant team culture.
- Why this job: Be part of a supportive team that values your input and fosters personal growth.
- Qualifications: No prior experience required; just bring your passion for retail and teamwork.
- Other info: Flexible hours perfect for students looking to balance work and studies.
The predicted salary is between 28800 - 43200 £ per year.
Position: Assistant Store Manager
Reports to: Store Manager
Job Purpose: The Assistant Store Manager will drive day to day sales growth within the store by successfully leading, developing, and motivating their team, promoting commercial awareness through the sales plan, building customer and colleague relationships with excellent communication, and maintaining a high standard of store presentation, health & safety, and Customer Service.
Key Responsibilities:
- Sets realistic objectives and targets, leading by example with the appropriate behaviours and impeccable standards of presentation throughout.
- Recruits, coaches, develops, and regularly reviews their team, in conjunction with the Area Manager, managing all sales, compliance, and HR-related processes in a timely manner.
- Works well within a team and builds strong business relationships both internally and externally.
- Communicates with respect and clearly at all levels using the appropriate methods and language.
- With input and guidance from the Area Manager, drives all commercial activity within the Store, ensuring the effective use of the sales process throughout the team.
- Pro-actively controls and manages all existing and potential customer data understanding the local market and competition.
- Understands and manages KPI performance reporting and follows up by applying the appropriate actions.
- Drives a high level of transactional compliance within the store team and ensures robust procedures for fraud prevention.
- Controls discount levels and regularly reviews transactions carried out by the team to meet set objectives.
- Pro-actively manages all processes and ensures compliance by regular self-assessment using the weekly Store Audit.
- With assistance and guidance from the Health & Safety Manager, takes accountability for H&S within the Store, including a 100% completion rate of the Monthly H&S Checklist to ensure that the store is a safe place to work and buy from.
- Demonstrates and encourages exemplary customer service at all times.
- Actively manages any complaints received, to ensure satisfactory resolution in a timely manner, in line with company standards.
- Any other reasonable duties as required.
Key Accountabilities:
- Compliance with the Store Commercial & Development plans as agreed with the Area Manager.
- Compliance with all Operational Procedures and Policies as determined by the Business.
- Compliance with all Health & Safety Regulations, in line with the Health & Safety Manager.
- Compliance with the Grey Fleet & Hire car policy as determined by the Business.
Retail Assistant Store Manager employer: Dynamix Recruitment ltd
Contact Detail:
Dynamix Recruitment ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what drives our team at StudySmarter will help you align your approach during interviews and discussions, showcasing how you can contribute to our goals.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your leadership and team development skills. Highlight instances where you've successfully motivated a team or improved sales performance, as these are key aspects of the Assistant Store Manager role.
✨Tip Number 3
Research the local market and competition thoroughly. Being able to discuss insights about customer preferences and competitor strategies will show your proactive approach and understanding of the retail landscape.
✨Tip Number 4
Practice your communication skills. As the role requires clear and respectful communication at all levels, consider role-playing scenarios with a friend to refine your ability to handle customer complaints and team discussions effectively.
We think you need these skills to ace Retail Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, team leadership, and customer service. Use specific examples that demonstrate your ability to drive sales and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the role. Mention how your skills align with the key responsibilities outlined in the job description, such as managing KPIs and ensuring compliance.
Showcase Leadership Skills: In your application, emphasise your leadership qualities. Provide examples of how you've successfully coached and developed team members, and how you’ve built strong relationships within a team environment.
Highlight Customer Service Experience: Since customer service is a key aspect of this role, include specific instances where you've gone above and beyond to resolve customer complaints or enhance the shopping experience. This will demonstrate your commitment to exemplary service.
How to prepare for a job interview at Dynamix Recruitment ltd
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed a team in the past, focusing on your coaching and development strategies.
✨Understand the Sales Process
Familiarise yourself with the sales process and be ready to discuss how you can drive sales growth. Highlight any experience you have with setting targets and achieving them, as well as your understanding of KPIs.
✨Emphasise Customer Service Excellence
Customer service is key in retail. Be prepared to share specific instances where you've gone above and beyond for customers, and how you would instil a customer-first mentality within your team.
✨Know Your Health & Safety Regulations
Since health and safety is a significant part of the role, brush up on relevant regulations and be ready to discuss how you would ensure compliance in the store. Mention any previous experience you have in maintaining a safe working environment.
