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- Tasks: Lead and motivate a team to drive sales and deliver excellent customer service.
- Company: Join a dynamic retail environment in Cheltenham with growth opportunities.
- Benefits: Competitive salary, training, and a fun team atmosphere.
- Why this job: Make a real impact in a fast-paced retail setting while developing your leadership skills.
- Qualifications: Experience in retail and strong communication skills are a must.
- Other info: Be part of a supportive team focused on success and customer satisfaction.
Location: Cheltenham
Reports to: Store Manager
Job Purpose: The Assistant Store Manager will drive day to day sales growth within the store by successfully leading, developing, and motivating their team, promoting commercial awareness through the sales plan, building customer and colleague relationships with excellent communication, and maintaining a high standard of store presentation, health & safety, and Customer Service.
Key Responsibilities:
- Sets realistic objectives and targets, leading by example with the appropriate behaviours and impeccable standards of presentation throughout.
- Recruits, coaches, develops, and regularly reviews their team, in conjunction with the Area Manager, managing all sales, compliance, and HR-related processes in a timely manner.
- Works well within a team and builds strong business relationships both internally and externally.
- Communicates with respect and clearly at all levels using the appropriate methods and language.
- With input and guidance from the Area Manager, drives all commercial activity within the Store, ensuring the effective use of the sales process throughout the team.
- Pro-actively controls and manages all existing and potential customer data understanding the local market and competition.
- Understands and manages KPI performance reporting and follows up by applying the appropriate actions.
- Drives a high level of transactional compliance within the store team and ensures robust procedures for fraud prevention.
- Controls discount levels and regularly reviews transactions carried out by the team to meet set objectives.
- Pro-actively manages all processes and ensures compliance by regular self-assessment using the weekly Store Audit.
- With assistance and guidance from the Health & Safety Manager, takes accountability for H&S within the Store, including a 100% completion rate of the Monthly H&S Checklist to ensure that the store is a safe place to work and buy from.
- Demonstrates and encourages exemplary customer service at all times.
- Actively manages any complaints received, to ensure satisfactory resolution in a timely manner, in line with company standards.
- Any other reasonable duties as required.
Key Accountabilities:
- Compliance with the Store Commercial & Development plans as agreed with the Area Manager.
- Compliance with all Operational Procedures and Policies as determined by the Business.
- Compliance with all Health & Safety Regulations, in line with the Health & Safety Manager.
- Compliance with the Grey Fleet & Hire car policy as determined by the Business.
Retail Assistant Store Manager in Cheltenham employer: Dynamix Recruitment ltd
Contact Detail:
Dynamix Recruitment ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Store Manager in Cheltenham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your communication skills! As an Assistant Store Manager, you'll need to lead and motivate your team. Try role-playing common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your leadership experience! Think of specific examples where you've successfully led a team or improved sales. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Assistant Store Manager in Cheltenham
Some tips for your application 🫡
Show Your Leadership Skills: As an Assistant Store Manager, we want to see how you lead and motivate a team. Share examples from your past experiences where you've successfully guided a team to achieve targets or improve performance.
Highlight Your Communication Style: Communication is key in this role! Make sure to demonstrate your ability to communicate clearly and respectfully. Use specific examples of how you've built relationships with colleagues and customers in your application.
Be Commercially Aware: We’re looking for someone who understands the retail landscape. Mention any experience you have with sales strategies or market analysis that shows you can drive commercial activity effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets into the right hands. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Dynamix Recruitment ltd
✨Know Your Store Inside Out
Before the interview, make sure you research the store's products, services, and recent promotions. This shows your enthusiasm and helps you discuss how you can drive sales growth effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching and development strategies, as well as how you handle challenges. This will demonstrate your ability to motivate and manage a team.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Use specific examples to illustrate your points, especially when discussing customer service and compliance. Good communication is key for this role!
✨Understand KPIs and Sales Processes
Familiarise yourself with key performance indicators relevant to retail. Be ready to discuss how you would monitor and improve these metrics within the store, showing that you can drive commercial activity effectively.
