At a Glance
- Tasks: Lead a dynamic team to drive sales and enhance customer experiences.
- Company: Join LilyLifestyle, a vibrant retail brand in Carlisle.
- Benefits: Competitive pay, career growth, and a fun work environment.
- Other info: Exciting opportunities for personal and professional development.
- Why this job: Make a real impact in retail while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Position: Store Manager
Reports to: Area Manager
Job Purpose
The Store Manager is responsible for driving daily sales growth by effectively leading, developing, and motivating their team. They will enhance commercial awareness through strategic sales planning, foster strong customer and colleague relationships through clear communication, and uphold high standards in store presentation, health & safety, and customer service.
Key Responsibilities
- Leadership & Team Development: Set realistic targets and lead by example with professional behaviour and high presentation standards. Recruit, coach, develop, and review team performance alongside the Area Manager, ensuring timely management of all sales, compliance, and HR-related processes.
- Sales & Commercial Management: Drive all commercial activities, ensuring the team effectively utilises the sales process. Manage existing and potential customer data, analysing the local market and competition. Monitor KPI performance reports and implement necessary follow-up actions. Ensure high levels of transactional compliance and enforce fraud prevention procedures. Oversee discount controls, regularly reviewing team transactions to meet sales objectives.
- Operational & Compliance Oversight: Conduct regular self-assessments using the weekly Store Audit to maintain compliance with company processes. Ensure adherence to all operational procedures and policies as established by the business. Take ownership of health & safety within the store, completing monthly H&S checklists with guidance from the Health & Safety Manager.
- Customer Service Excellence: Provide exemplary customer service, fostering a positive shopping experience. Proactively manage customer complaints to ensure swift and satisfactory resolutions, in line with company standards.
- Additional Duties: Collaborate effectively within a team, building strong business relationships internally and externally. Communicate professionally at all levels using appropriate methods and language. Carry out any other reasonable duties as required.
Key Accountabilities
- Adherence to the Store Commercial & Development Plan in coordination with the Area Manager.
- Compliance with all company policies, operational procedures, and health & safety regulations.
- Implementation of the Grey Fleet & Hire Car Policy, as outlined by the business.
Retail Store Leader. Job in Carlisle LilyLifestyle Jobs employer: Dynamix Recruitment ltd
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Carlisle that prioritises employee development and growth. Our Store Leaders benefit from comprehensive training programmes, competitive salaries, and a supportive team environment that encourages innovation and collaboration, making it a rewarding place to build a career in retail management.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Leader. Job in Carlisle LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture before your interview. Research LilyLifestyle and understand their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved conflicts. Being able to share these experiences will demonstrate your capability to drive sales growth and develop your team effectively.
✨Tip Number 3
Prepare questions for your interview that show your commercial awareness. Ask about their sales strategies or how they handle customer complaints. This not only shows your interest but also gives you insight into how you can contribute to their success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. And remember, apply through our website for the best chance at landing that Store Manager position!
We think you need these skills to ace Retail Store Leader. Job in Carlisle LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and developed teams in the past, so share specific examples that demonstrate your ability to lead by example.
Focus on Sales Achievements:Don’t forget to mention your sales successes! We love to see candidates who can drive sales growth, so include any relevant metrics or achievements that showcase your commercial awareness and ability to meet targets.
Emphasise Customer Service:Customer service is key in this role, so be sure to illustrate your commitment to providing an excellent shopping experience. Share stories about how you've handled customer complaints or improved service standards in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process!
How to prepare for a job interview at Dynamix Recruitment ltd
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you've driven sales growth in previous roles and how you plan to do the same as a Store Manager.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led and developed a team. Think about specific situations where you set targets, coached team members, or resolved conflicts. This will demonstrate your ability to motivate and inspire others.
✨Understand the Market
Research the local market and competition in Carlisle. Be prepared to discuss how you would analyse customer data and adapt sales strategies accordingly. Showing that you understand the commercial landscape will impress your interviewers.
✨Customer Service is Key
Be ready to share your approach to providing excellent customer service. Think of examples where you turned a negative customer experience into a positive one. This will highlight your commitment to fostering a great shopping experience.
