Technical Support Manager - SO/BH/GU/BN

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

Competitive Salary plus company van. We’re recruiting for a brand new Technical Support Manager role within a long standing large Fire & Security business based near Southampton. This is an exciting opportunity for a technically strong Fire & Security professional who’s ready to step into a more senior role.

The TSM’s must fully engage in the motivation, training and auditing of our technical workforce and Academy Trainees. The responsibility of the TSM’S is to support in the growth of the business by upskilling existing employees and training new entrants to the fire and security market.

Your responsibilities:

• People Management: Approving / Declining annual leave and family leave types. Administrating E-Days to ensure records are accurate and up to date. To maintain accurate records of all current performance of all technicians in upskill programme. To ensure that all steps are adequately followed during all employee life cycles with the business. Including probationary review meetings, training path sign off and regular time on site to deliver both constructive and positive feedback. To be accountable for your team’s performance and monitor revenue during trainee loan working. To assess and train technicians through a variety of platforms in line with British Standards and to ensure they complete their training path as required. Work with your Service Manager to ensure fair management of staff by utilising company policy and procedure, using HR support where required to aid in the uplift of Capability or Conduct where required.
• Academy Training: Work with the SM to ensure that there are the necessary training areas to facilitate Academy Training. To communicate effectively with mentors and trainees on their roles and responsibilities on the Academy. To flag any concerns regarding any Academy stakeholder to your line manager early ensuring swift resolution can be met. Responsible for managing the booking of Rooms, hotels and any other facilities needed during academy classroom training.
• Training: To assess and train technicians at the request of the SM, as they move through their training path and to do so in a manner which is supportive to aid progression. To support future development utilising the Technician upskill programme. To audit technicians, to identify any gaps in knowledge that need addressing and deliver either yourself or via another FLM. To attend training on site with technicians within your specialism, you should have a clear understanding of your remit for each session you have with each technician. Where required and appropriate, train all staff on Fire Industry specifics through a variety of platforms.
• Documentation: To input into the training content and delivery for the improved quality of the content. To ensure that the Academy has a full suite of training material for all modules, keeping content up to date and working in line with current British standards. To ensure that training content, process and relevant policies are widely available to the business and training employees, ensuring this is up to date and working in line with current British standards. To maintain accurate records on the current performance of Academy Trainees and upskill programme technicians.

Apply now or contact (url removed).