At a Glance
- Tasks: Lead a dynamic team, drive performance, and deliver exceptional customer service.
- Company: Join a supportive company with a focus on teamwork and development.
- Benefits: Enjoy a competitive salary, bonuses, hybrid work, and generous leave.
- Other info: Great opportunities for career progression and ongoing training.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in team management and strong communication skills are essential.
The predicted salary is between 32000 - 32000 € per year.
Salary: Up to £32,000 per annum plus a 5% annual bonus - OTE £33,600
Location: Portsmouth
Job Type: Full-time, Monday to Friday - Hybrid available after probation
Plus, fantastic benefits which include the following:
- Employee assistance programme
- Huge Discounts on vehicles
- Competitive salary with bonus potential
- Onsite parking and nursery
- Hybrid working (2 days from home per week)
- Volunteer days
- Life assurance
- Complimentary office refreshments
- Generous pension scheme (up to 15% employer contribution)
- Wellbeing initiatives, including monthly wellbeing hour and events
- Private medical insurance
- 25 days annual leave + bank holidays
- Employee discounts and retail perks
The Role
We are looking for a motivated and experienced Team Leader / Team Manager to join our client's growing team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about leading people, driving performance, and delivering exceptional results. You will be responsible for overseeing day-to-day operations, supporting team development, and ensuring high standards are consistently met. You will also be expected to be in the thick of the department completing daily tasks alongside leading the team.
Key Responsibilities
- To provide support and lead a team within a specialist department
- To work closely with a senior manager to lead and develop a well-established team
- To assist clients with their needs via email and on the telephone
- Lead, motivate, and develop a team to achieve performance targets
- Monitor productivity, quality, and service levels
- Provide coaching, training, and ongoing support to team members
- Liaise with other departments and senior stakeholders
- Manage workflow and allocate tasks effectively
- To produce reports and complete administrative tasks to support the department
- Handle escalations and resolve issues promptly
- Ensure compliance with company policies and procedures
- Contribute to continuous improvement initiatives
About You
- Previous experience of team management / team leadership is required
- Strong leadership and communication skills
- Ability to motivate and engage a team
- Experience of coaching and developing others is required
- Organised with excellent problem-solving abilities
- Comfortable working in a fast-paced environment
- Results-driven with a proactive approach
What’s on Offer
- Competitive salary up to £32,000
- Opportunities for career progression
- Supportive and collaborative working environment
- Ongoing training and development
How to Apply
If you’re ready to take the next step in your career and make a real impact, we’d love to hear from you. Apply now with your CV.
Team Manager - Customer Services & Administration employer: Dynamite Recruitment
Join a dynamic and supportive team in Portsmouth as a Team Manager in Customer Services & Administration, where you will enjoy a competitive salary of up to £32,000 plus bonuses, alongside fantastic benefits such as hybrid working options, generous annual leave, and a robust pension scheme. Our company fosters a collaborative work culture that prioritises employee wellbeing and growth, offering ongoing training and development opportunities to help you thrive in your career while making a meaningful impact on our clients and team members.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Customer Services & Administration
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Team Manager role, and who knows? They might just have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value leadership and team development. Think of examples from your past experiences that showcase your ability to motivate and engage a team.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out. Plus, it’s a great way to show you’re genuinely interested in joining our team and making an impact in customer services and administration.
We think you need these skills to ace Team Manager - Customer Services & Administration
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Team Manager role. Highlight your leadership experience and any relevant achievements to show us you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading teams and how you can drive performance. Keep it engaging and personal – we want to get to know you!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Dynamite Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around team management and customer service. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Leadership Style
As a Team Manager, your leadership style is crucial. Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you’ve driven performance or resolved conflicts, and be ready to discuss these during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Practice responses to questions like how you would handle an escalated customer issue or how you would motivate a team member who is underperforming. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to continuous improvement, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
