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For Companies At a Glance
- Tasks: Lead a dynamic team, drive performance, and deliver exceptional customer service.
- Company: Join a supportive company with a collaborative culture in Portsmouth.
- Benefits: Enjoy a competitive salary, bonuses, hybrid work, and fantastic perks.
- Other info: Great opportunities for career progression and ongoing training.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Previous team management experience and strong communication skills are essential.
The predicted salary is between 32000 - 32000 £ per year.
Salary: Up to £32,000 per annum plus a 5% annual bonus - OTE £33,600
Location: Portsmouth
Job Type: Full-time, Monday to Friday - Hybrid available after probation
Plus, fantastic benefits which include the following:
- Employee assistance programme
- Huge Discounts on vehicles
- Competitive salary with bonus potential
- Onsite parking and nursery
- Hybrid working (2 days from home per week)
- Volunteer days
- Life assurance
- Complimentary office refreshments
- Generous pension scheme (up to 15% employer contribution)
- Wellbeing initiatives, including monthly wellbeing hour and events
- Private medical insurance
- 25 days annual leave + bank holidays
- Employee discounts and retail perks
The Role
We are looking for a motivated and experienced Team Leader / Team Manager to join our client's growing team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about leading people, driving performance, and delivering exceptional results. You will be responsible for overseeing day-to-day operations, supporting team development, and ensuring high standards are consistently met. You will also be expected to be in the thick of the department completing daily tasks alongside leading the team.
Key Responsibilities
- To provide support and lead a team within a specialist department
- To work closely with a senior manager to lead and develop a well-established team
- To assist clients with their needs via email and on the telephone
- Lead, motivate, and develop a team to achieve performance targets
- Monitor productivity, quality, and service levels
- Provide coaching, training, and ongoing support to team members
- Liaise with other departments and senior stakeholders
- Manage workflow and allocate tasks effectively
- To produce reports and complete administrative tasks to support the department
- Handle escalations and resolve issues promptly
- Ensure compliance with company policies and procedures
- Contribute to continuous improvement initiatives
About You
- Previous experience of team management / team leadership is required
- Strong leadership and communication skills
- Ability to motivate and engage a team
- Experience of coaching and developing others is required
- Organised with excellent problem-solving abilities
- Comfortable working in a fast-paced environment
- Results-driven with a proactive approach
What’s on Offer
- Competitive salary up to £32,000
- Opportunities for career progression
- Supportive and collaborative working environment
- Ongoing training and development
How to Apply
If you’re ready to take the next step in your career and make a real impact, we’d love to hear from you. Apply now with your CV.
Team Manager - Customer Services & Administration in Portsmouth employer: Dynamite Recruitment
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Customer Services & Administration in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Team Manager role, and who knows? They might just have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how your experience aligns with leading teams and driving performance. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated teams or resolved conflicts. This will help you stand out as someone who can thrive in a fast-paced environment like the one described in the job ad.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get that CV polished and hit 'apply'!
We think you need these skills to ace Team Manager - Customer Services & Administration in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Manager role. Highlight your leadership experience and any relevant achievements to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading teams and how you can drive performance. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your proactive approach and how you’ve motivated your team to achieve results.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Dynamite Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Manager role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you articulate your fit for the position.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've motivated and developed teams in the past. Be ready to discuss specific situations where you successfully led a team to achieve performance targets.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think of examples where you've handled escalations or resolved issues promptly. This will show your ability to manage workflow and maintain high standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or the company's approach to continuous improvement initiatives. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.