At a Glance
- Tasks: Manage client accounts and provide exceptional customer service every day.
- Company: Award-winning organisation with a strong UK presence and supportive culture.
- Benefits: Competitive salary, flexible hours, hybrid work model, and potential for long-term opportunities.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Be the key contact for clients and make a real impact on their experience.
- Qualifications: Experience in customer service or account management, strong communication skills required.
The predicted salary is between 22000 - 29000 £ per year.
This is a 12-month Fixed term contract.
Location: Cosham / Hybrid (2 Days Remote, 3 Days Office After Probation)
Salary: £26,500
Duration: this is a 12-month Fixed term contract to begin with - there will be potential opportunities for something more long term.
Hours: Monday - Friday, 37.5 hours (Flexible Between 8 AM - 6 PM)
Dynamite Recruitment is currently working on behalf of a well-established award-winning organisation who are UK wide. Our client prides themselves on providing a specialist service and due to changes within the business are now looking to recruit a Customer Service Coordinator to manage client accounts.
As a Customer Coordinator you will be responsible for managing client accounts, handling various enquiries, and ensuring exceptional customer service. No two days will be the same, and you will play a key role in maintaining and growing business relationships.
What You'll Be Doing:
- Acting as the main point of contact for assigned accounts, ensuring excellent client management.
- Assisting customers with enquiries via email & phone.
- Managing business customer relationships and strengthening key accounts.
- Handling enquiries from start to finish and providing tailored solutions.
- Resolving complaints where required and ensuring a positive outcome.
- Liaising with third parties & internal teams to support client needs.
- Completing high volumes of administrative tasks related to account management.
What We're Looking For:
- Previous experience in an Account Manager / Co-ordination / Call Handling role or telephone-based customer service/call centre experience.
- Ability to manage multiple client accounts and meet deadlines.
- Strong communication, negotiation, and relationship management skills.
- Excellent multitasking and organisational abilities.
- Strong administrative skills with attention to detail.
- Proficiency in Microsoft Office (Excel & Outlook).
If you're a proactive and results-driven Coordinator / Account Manager looking to take the next step in your career, we want to hear from you! To apply, please submit your CV or contact Fran Curtis for more details.
Coordinator in Portsmouth employer: Dynamite Recruitment
Join a well-established, award-winning organisation that values its employees and fosters a supportive work culture. With flexible working hours and the opportunity for hybrid work, you will enjoy a balanced lifestyle while developing your skills in customer service and account management. The company is committed to employee growth, offering potential long-term opportunities beyond the initial contract, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your skills match what they’re looking for. Practise common interview questions, especially around customer service and account management.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple accounts or handled tricky situations. This will demonstrate that you can juggle tasks like a champ!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names pop up when we’re reviewing candidates!
We think you need these skills to ace Coordinator in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Coordinator role. Highlight any previous experience in account management or customer service, as this will show us you're a great fit for the position.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background makes you the perfect candidate. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Skills:Don’t forget to mention your multitasking and organisational abilities. We love candidates who can juggle multiple tasks while keeping everything on track, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Dynamite Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Coordinator role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like managing client accounts and handling enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Coordinator, strong communication is crucial. Prepare examples from your past experiences where you've successfully managed client relationships or resolved complaints. Practising these scenarios will help you articulate your skills clearly during the interview.
✨Demonstrate Your Multitasking Abilities
The job requires juggling multiple client accounts and administrative tasks. Think of specific instances where you've successfully managed several priorities at once. Sharing these stories will highlight your organisational skills and ability to thrive in a dynamic environment.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations, such as dealing with a difficult client or managing a high volume of enquiries. Prepare by thinking through potential scenarios and your approach to resolving them. This will show your problem-solving skills and readiness for the role.
