At a Glance
- Tasks: Lead and train a team in the Fire & Security sector while ensuring top-notch performance.
- Company: Established Fire & Security business with a strong reputation and growth opportunities.
- Benefits: Competitive salary, company van, and professional development support.
- Other info: Dynamic work environment with a focus on employee growth and development.
- Why this job: Step into a senior role and make a real difference in training and upskilling others.
- Qualifications: Strong technical background in Fire & Security and people management skills.
Location - Oxford, Reading, Swindon/South Wales
Competitive Salary plus company van
We are recruiting for a brand new Technical Support Manager role within a long-standing large Fire & Security business based near Southampton.
PLEASE NOTE: This is an exciting opportunity for a technically strong Fire & Security professional who's ready to step into a more senior role.
The TSM's must fully engage in the motivation, training and auditing of our technical workforce and Academy Trainees. The responsibility of the TSM's is to support in the growth of the business by upskilling existing employees and training new entrants to the fire and security market.
Your responsibilities:
- People Management: Approving / Declining annual leave and family leave types. Administrating E-Days to ensure records are accurate and up to date.
- To maintain accurate records of all current performance of all technicians in upskill programme.
- To ensure that all steps are adequately followed during all employee life cycles with the business, including probationary review meetings, training path sign off and regular time on site to deliver both constructive and positive feedback.
- To be accountable for your team's performance and monitor revenue during trainee loan working.
- To assess and train technicians through a variety of platforms in line with British Standards and to ensure they complete their training path as required.
- Work with your Service Manager to ensure fair management of staff by utilising company policy and procedure, using HR support where required to aid in the uplift of Capability or Conduct where required.
- Training: To assess and train technicians at the request of the SM, as they move through their training path and to do so in a manner which is supportive to aid progression.
- To support future development utilising the Technician upskill programme.
- To audit technicians, to identify any gaps in knowledge that need addressing and deliver either yourself or via another FLM.
- To attend training on site with technicians within your specialism once a month at our training hubs, you should have a clear understanding of your remit for each session you have with each technician.
- Where required and appropriate, train all staff on Fire Industry specifics through a variety of platforms.
Apply now or contact (url removed)
Technical Support Manager - Oxford/Reading/South Wales employer: Dynamite Recruitment
Join a leading Fire & Security business that prioritises employee development and offers a supportive work culture in the Oxford, Reading, and South Wales area. As a Technical Support Manager, you will benefit from competitive salary packages, including a company van, while playing a crucial role in upskilling our technical workforce and shaping the future of the industry. With a strong focus on training and career progression, this is an excellent opportunity for those looking to make a meaningful impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager - Oxford/Reading/South Wales
✨Tip Number 1
Network like a pro! Reach out to people in the fire and security industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical support management. Think about how your experience aligns with the responsibilities listed in the job description, especially around training and upskilling.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or projects that highlight your technical expertise and people management abilities. This will help you stand out as a candidate who’s ready to step into a senior role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Manager - Oxford/Reading/South Wales
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in fire and security systems. We want to see how your skills align with the role of a Technical Support Manager, so don’t hold back on showcasing your experience!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your previous experiences relate to the responsibilities listed, like training and managing teams. It shows us you’re genuinely interested!
Be Personable:We love a bit of personality! When writing your application, let your passion for people management and training shine through. A friendly tone can make a big difference in how we perceive your fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Dynamite Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your fire and security knowledge before the interview. Be ready to discuss specific technologies, standards, and training methods relevant to the role. This will show that you're not just a people manager but also technically savvy.
✨Showcase Your People Skills
As a Technical Support Manager, you'll be managing a team. Prepare examples of how you've motivated, trained, or supported your team in the past. Think about times when you provided constructive feedback or helped someone through their training path.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to discuss how you can contribute to their growth and support their existing employees. Showing that you align with their mission will make you a more attractive candidate.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. Ask about their training programmes, how they measure technician performance, or what challenges the team is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
