At a Glance
- Tasks: Help customers with enquiries and provide empathetic support in a fast-paced environment.
- Company: Join a growing team in Cosham with a focus on customer care.
- Benefits: Starting salary of £27,980 with potential to earn over £32,000 within 24 months.
- Other info: Full training provided, with excellent long-term progression opportunities.
- Why this job: Make a real difference in people's lives while developing your skills and career.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Location: Cosham (hybrid available after probation period)
Salary: £27,980 starting salary (with opportunities to progress to over £32,000 within 12–24 months)
Hours: This is a full-time position working Monday to Sunday on a rota basis, with shifts scheduled between 7:45am and 8:45pm.
Start Date: 11th January 2027 (non-negotiable)
Are you a confident communicator with a passion for helping people? Looking for a rewarding opportunity where you can develop your skills, progress your career and make a genuine difference to customers? We are recruiting for a Customer Service Executive to join an established and growing team based in Cosham. This is an excellent opportunity for someone with previous customer service experience who enjoys problem-solving, supporting others and working in a fast-paced environment. Full training will be provided over an initial 8-week period, giving you the knowledge and confidence to succeed in the role.
What You Will Be Doing:
- Managing a varied caseload of customer enquiries and support requests.
- Providing timely, professional and empathetic assistance to customers in challenging situations.
- Monitoring cases to ensure they progress efficiently and are resolved within agreed timeframes.
- Making informed decisions and identifying when more complex issues need to be escalated.
- Maintaining accurate records and following relevant procedures.
- Working collaboratively with colleagues to deliver a high standard of customer care.
What We Are Looking For:
- Previous customer service experience.
- Excellent written and verbal communication skills.
- Good IT skills and confidence using various systems.
- Strong problem-solving and decision-making abilities.
- A compassionate and customer-focused approach.
- A professional attitude with a strong work ethic.
- Reliability and commitment to completing the full training programme and contracted hours.
Important Information:
An interview will be held in-office on 17th November 2027 and the successful candidate must be available to start on 11th January 2027. This date is non-negotiable, and applicants must be able to commit to the full training period.
If you are passionate about delivering excellent customer service, have a caring approach and are looking for a long-term opportunity with genuine progression prospects, we would love to hear from you!
Customer Service Executive in Langstone employer: Dynamite Recruitment
Join a stable and profitable business with a strong support network, where your role as a Commercial Electrician will be valued and impactful. Enjoy enhanced sick pay, generous holiday options, and a culture that prioritises employee wellbeing through family events and a buddy system for new starters. With jobs typically within 30 minutes of home and flexible hours, this is an excellent opportunity for those seeking meaningful work in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Langstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dynamite Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dynamite Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Langstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dynamite Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Dynamite Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dynamite Recruitment!
How to prepare for a job interview at Dynamite Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
