At a Glance
- Tasks: Be the go-to person for customers, coordinating service visits and ensuring smooth operations.
- Company: Join a dynamic team in Havant, Hampshire, focused on customer satisfaction.
- Benefits: Salary up to £28,000, Monday to Friday hours, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth and learning.
- Why this job: Make a real difference by enhancing customer experiences and building lasting relationships.
- Qualifications: Experience in customer service or administration, with strong communication and organisational skills.
Coordinator
Salary: Up to £28,000 dependant on experience Location: Havant, Hampshire Hours: Monday to Friday, between 9am and 6pm
This is a varied role where you'll become the main point of contact for a portfolio of customers, coordinating service visits, supporting engineers, preparing quotations, and ensuring a smooth customer journey from enquiry through to completion.
Key Responsibilities
Manage a portfolio of customers, building strong and lasting relationships.
Act as the first point of contact for service enquiries via phone and email.
Coordinate engineer schedules and book service and remedial works.
Prepare accurate quotations for service contracts, renewals and additional works.
Identify opportunities to promote additional products and services where appropriate.
Process purchase orders and order parts from suppliers.
Maintain accurate customer and contract information within the CRM system.
Produce daily and weekly reports to support the service team.
Provide administrative support, including preparing service documentation and customer paperwork.
Work closely with internal departments to ensure an excellent customer experience.
What We're Looking For
Previous experience in a customer service, service coordination or administration role.
Excellent communication skills, both written and verbal.
Strong organisational skills with the ability to manage multiple priorities.
Confident building relationships with customers, suppliers and colleagues.
Good attention to detail and a proactive approach to problem-solving.
Comfortable using Microsoft Office and CRM systems.
A positive, team-focused attitude with a willingness to learn.
If you enjoy working in a fast-paced environment, have excellent organisational skills, and pride yourself on delivering outstanding customer service, we'd love to hear from you.
#Commercial
Coordinator in Havant employer: Dynamite Recruitment
Dynamite Recruitment is an exceptional employer that values its employees by providing a dynamic work culture and ample opportunities for professional growth. Located in the vibrant city of London, the company offers competitive salaries, ongoing training, and unique benefits such as a company car allowance and participation in engaging company events, making it an ideal place for those seeking meaningful and rewarding employment.
