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For Companies At a Glance
- Tasks: Deliver outstanding customer service via phone and email, building strong relationships.
- Company: Join a friendly, professional team in a well-established Portsmouth business.
- Benefits: Competitive salary, hybrid working, private medical insurance, and your birthday off!
- Why this job: Make a real difference by helping customers and enjoying a supportive work environment.
- Qualifications: Previous customer service experience and strong communication skills are a plus.
- Other info: Enjoy regular social events and excellent career growth opportunities.
The predicted salary is between 25000 - 26000 £ per year.
Location: Havant / Emsworth (Office-based with hybrid working embraced)
Hours: Monday to Friday, 9:00am – 5:00pm (No weekends)
Salary: £25,000 per annum, rising to £26,000 after successful probation
Plus an outstanding benefits package
Dynamite Recruitment is delighted to be partnering with a successful and well-established business in the Portsmouth area, offering an exciting opportunity for a Customer Service Executive to join a friendly, professional, and customer-focused team.
This is a fantastic role for someone who enjoys helping people, building relationships, and working in a supportive office environment with excellent long-term benefits.
The Role
As a Customer Service Executive, you’ll be at the heart of the customer journey, delivering outstanding service across phone and email channels while ensuring every interaction is handled with care, accuracy, and professionalism.
Your key responsibilities will include:
- Handling inbound customer enquiries via telephone and email
- Making outbound calls where required
- Providing clear, accurate guidance tailored to individual customer needs
- Processing customer payments accurately and securely
- Learning and confidently using in-house systems
- Maintaining clear communication with internal teams
- Completing administrative tasks to support smooth customer service operations
- Supporting ad-hoc tasks and contributing positively to the wider team
- Building and maintaining strong, long-term customer relationships
About You
You’ll be enthusiastic, approachable, and genuinely passionate about delivering excellent customer service.
You’ll ideally have:
- Previous experience in a customer-facing role (contact centre, retail, hospitality, office-based customer service, etc.)
- Strong written and verbal communication skills
- Confidence using Microsoft Office packages
- A friendly, empathetic, and professional manner
- Strong organisational skills and the ability to prioritise tasks
- A positive team-player attitude with a willingness to learn
Salary & Benefits
In return, you’ll receive a competitive salary and one of the strongest benefits packages in the local market, including:
- £25,000 salary, rising to £26,000 after probation
- Contributory pension scheme (2.5% employee / 7.5% employer) – from 3 months
- Private Medical Insurance – from 6 months
- 20 days’ holiday, increasing annually up to 25 days
- Statutory Bank Holidays in addition to annual leave
- Your birthday off (extra day’s leave 🎉)
- Hybrid working embraced
- No weekend working
- Free on-site parking
- Regular social events
- Death in Service benefit from day one
- Income Protection (permanent health insurance)
- Professional qualification study support
- Discounted travel insurance
- A unique and inspiring working environment
To be considered please submit your CV to Fran Curtis
Customer Service Executive in Hampshire employer: Dynamite Recruitment
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Hampshire
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or in front of a mirror. This will boost your confidence and help you articulate how you'd handle various situations during the interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows you're engaged and eager to learn more about how you can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Executive in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any previous customer-facing roles and your ability to build relationships, as this is key for us.
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Use this opportunity to show us your enthusiasm for the role and why you’re a great fit for our team. Share specific examples of how you've delivered excellent customer service in the past.
Showcase Your Communication Skills: Since strong written communication is essential for this role, make sure your application is clear, concise, and free of errors. This is your chance to demonstrate your professionalism right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Dynamite Recruitment
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of a Customer Service Executive.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles. Questions like 'How do you handle difficult customers?' or 'Can you describe a time you provided excellent service?' are likely to come up. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows that you’re engaged and serious about the position. You might ask about the team dynamics or how success is measured in the customer service department.
