Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a team while training the next generation of fire and security professionals.
- Company: Established Fire & Security business with a strong commitment to employee development.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real difference by shaping the future of the fire and security industry.
- Qualifications: Experience in fire and security, strong leadership, and training skills.
- Other info: Join a dynamic team focused on innovation and excellence in service.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a brand new Technical Support Manager role within a long standing large Fire & Security business based near Southampton. This is an exciting opportunity for a technically strong Fire & Security professional who is ready to step into a more senior role.
The TSM must fully engage in the motivation, training and auditing of our technical workforce and Academy Trainees. The responsibility of the TSM is to support in the growth of the business by upskilling existing employees and training new entrants to the fire and security market.
Your responsibilities
- People Management
- Approving / Declining annual leave and family leave types.
- Administrating E-Days to ensure records are accurate and up to date.
- To maintain accurate records on the current performance of Academy Trainees.
- To maintain accurate records of all current performance of all technicians in upskill programme.
- To ensure that all steps are adequately followed during all employee life cycles with the business.
- Constantly reinforce good practices around relevant standards and practices to discipline.
- To be accountable for your team's performance and monitor revenue during trainee loan working.
- To support your technicians continued personal development in further education/training.
- To assess and train technicians through a variety of platforms in line with British Standards and to ensure they complete their training path as required.
- Work with your Service Manager to ensure fair management of staff by utilising company policy and procedure.
- Engaging, supporting, and managing employees in line with company policies and procedures to promote high productivity and growth within your department.
- To support the wider business with employee relations and people management.
- To be an advocate for the Academy and its value to the company and the wider market.
- Work with the SM to ensure that there are the necessary training areas to facilitate Academy Training.
- To communicate effectively with mentors and trainees on their roles and responsibilities on the Academy.
- To flag any concerns regarding any Academy stakeholder to your line manager early ensuring swift resolution can be met.
- Knowing and understanding the points of escalation on the Academy to ensure any issues are dealt with smoothly.
- Responsible for managing the booking of Rooms, hotels and any other facilities needed during academy classroom training.
- To assess and train technicians at the request of the SM, as they move through their training path.
- To support future development utilising the Technician upskill programme.
- To ensure there is no influence from any other staff member in your assessment.
- To audit technicians, to identify any gaps in knowledge that need addressing.
- To attend training on site with technicians within your specialism.
- Where required and appropriate, train all staff on Fire Industry specifics through a variety of platforms.
- Engage with Training Department to ensure that training technicians are added to external courses in a timely manner.
- Engage in your own continued personal development, completing training issued through the online Academy.
- To input into the training content and delivery for the improved quality of the content.
- To ensure that the Academy has a full suite of training material for all modules, keeping content up to date.
- To ensure that training content, process and relevant policies are widely available to the business and training employees.
- To maintain accurate records on the current performance of Academy Trainees and upskill programme technicians.
Apply now or contact (url removed)
Technical Support Manager in England employer: Dynamite Recruitment
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know someone who knows someone, and that could be your ticket to landing that Technical Support Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to people management and training. Think about how you can showcase your experience in upskilling technicians and managing performance. We recommend doing mock interviews with friends or using online resources to get comfortable.
✨Tip Number 3
Showcase your passion for training and development! When you get the chance to chat with potential employers, share your ideas on how to enhance Academy Training and support technicians. We want to see your enthusiasm for helping others grow in their careers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, hit that apply button and let’s get the conversation started!
We think you need these skills to ace Technical Support Manager in England
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in Fire & Security. We want to see how your background aligns with the role of Technical Support Manager, so don’t hold back on showcasing your relevant experience!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills can help us motivate and train our technical workforce, as well as your approach to managing Academy Trainees.
Be Personable: We love a friendly vibe! When writing your application, let your personality shine through. Share your passion for people management and training, and how you can contribute to our team culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Dynamite Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fire and security systems. Be prepared to discuss specific technologies, standards, and practices that are relevant to the role. This will show that you're not just a people manager but also technically savvy.
✨Showcase Your People Skills
As a Technical Support Manager, you'll be managing a team. Prepare examples of how you've motivated, trained, or supported your team in the past. Think about times when you provided constructive feedback or helped someone through their training path.
✨Understand the Academy's Role
Familiarise yourself with the Academy's objectives and how it fits into the company's growth. Be ready to discuss how you would advocate for the Academy and ensure its value is communicated effectively to both trainees and mentors.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the company's future training initiatives or how they measure success within the Academy. It shows you're genuinely interested in the role and the company.
