At a Glance
- Tasks: Lead a dynamic team, drive performance, and deliver exceptional customer service.
- Company: Join a supportive company with a focus on teamwork and development.
- Benefits: Enjoy competitive salary, bonuses, hybrid work, and generous leave.
- Other info: Great opportunities for career progression and ongoing training.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in team management and strong communication skills required.
The predicted salary is between 32000 - 32000 £ per year.
Salary: Up to £32,000 per annum plus a 5% annual bonus - OTE £33,600
Location: Portsmouth
Job Type: Full-time, Monday to Friday - Hybrid available after probation
Benefits include:
- Employee assistance programme
- Huge discounts on vehicles
- Competitive salary with bonus potential
- Onsite parking and nursery
- Hybrid working (2 days from home per week)
- Volunteer days
- Life assurance
- Complimentary office refreshments
- Generous pension scheme (up to 15% employer contribution)
- Wellbeing initiatives, including monthly wellbeing hour and events
- Private medical insurance
- 25 days annual leave + bank holidays
- Employee discounts and retail perks
The Role:
We are looking for a motivated and experienced Team Leader / Team Manager to join our client's growing team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about leading people, driving performance, and delivering exceptional results. You will be responsible for overseeing day-to-day operations, supporting team development, and ensuring high standards are consistently met. You will also be expected to be in the thick of the department completing daily tasks alongside leading the team.
Key Responsibilities:
- To provide support and lead a team within a specialist department
- To work closely with a senior manager to lead and develop a well-established team
- To assist clients with their needs via email and on the telephone
- Lead, motivate, and develop a team to achieve performance targets
- Monitor productivity, quality, and service levels
- Provide coaching, training, and ongoing support to team members
- Liaise with other departments and senior stakeholders
- Manage workflow and allocate tasks effectively
- To produce reports and complete administrative tasks to support the department
- Handle escalations and resolve issues promptly
- Ensure compliance with company policies and procedures
- Contribute to continuous improvement initiatives
About You:
- Previous experience of team management / team leadership is required
- Strong leadership and communication skills
- Ability to motivate and engage a team
- Experience of coaching and developing others is required
- Organised with excellent problem-solving abilities
- Comfortable working in a fast-paced environment
- Results-driven with a proactive approach
What's on Offer:
- Competitive salary up to £32,000
- Opportunities for career progression
- Supportive and collaborative working environment
- Ongoing training and development
How to Apply:
If you're ready to take the next step in your career and make a real impact, we'd love to hear from you. Apply now with your CV.
Team Manager - Customer Services & Administration in England employer: Dynamite Recruitment
Join a dynamic team in Portsmouth where your leadership skills will shine as a Team Manager in Customer Services & Administration. With a competitive salary, generous benefits including hybrid working options, and a strong focus on employee wellbeing and development, this role offers a rewarding environment for those looking to make a meaningful impact while enjoying a supportive work culture. Embrace opportunities for career progression and be part of a company that values its employees and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Customer Services & Administration in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Team Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to team management. Think about how you would handle specific challenges, like motivating a team or resolving conflicts. This will help you feel more confident and ready to impress!
✨Tip Number 3
Showcase your leadership skills during interviews. Share examples of how you've successfully led teams in the past, focusing on results and improvements. This is your chance to shine and demonstrate that you're the perfect fit for the role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, go ahead and submit your CV today!
We think you need these skills to ace Team Manager - Customer Services & Administration in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Team Manager role. Highlight your leadership experience and any relevant achievements to show us you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading teams and how you can drive performance in our fast-paced environment. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We want to see your proactive approach and how you’ve motivated your team to achieve results.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Dynamite Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Manager in Customer Services & Administration. Familiarise yourself with the key tasks mentioned in the job description, like leading a team and handling escalations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your coaching and development skills, as these are crucial for this role. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Problem-Solving Abilities
Since the role requires excellent problem-solving skills, think of scenarios where you've tackled challenges effectively. Be ready to discuss how you monitor productivity and quality, and how you’ve contributed to continuous improvement initiatives in previous roles. This will show that you can handle the fast-paced environment they’re looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
