Customer Service Advisor
Location: Chandlers Ford
Hours: 37.5 hours per week, Monday - Friday 9am - 5pm (office based)
About the Role
Our client is a successful business experiencing rapid growth, with a strong reputation for developing talent and offering excellent career opportunities across the UK, we are looking for a proactive and motivated Customer Service Advisor to join our team.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service
Key Responsibilities
- Answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first-time resolution
- Take ownership of customer concerns and work proactively to improve satisfaction and retention
- Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly
- Chase purchase orders for upcoming services and provide accurate cost information
- Process service orders referred by the Service Team
- Support customers with queries in a professional and helpful manner
- Maintain accurate data within our ERP system
- Arrange hotel bookings for technicians as required
- Escalate any issues that may impact customers or business operations
- Promote additional products and services to support business growth
- Develop a solid understanding of fire and security products to assist customers effectively
- Support onboarding and training of new team members
- Collaborate positively with internal teams across the business
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Customer Service Advisor in Eastleigh employer: Dynamite Recruitment
Join a stable and profitable business with a strong support network, where your role as a Commercial Electrician will be valued and impactful. Enjoy enhanced sick pay, generous holiday options, and a culture that prioritises employee wellbeing through family events and a buddy system for new starters. With jobs typically within 30 minutes of home and flexible hours, this is an excellent opportunity for those seeking meaningful work in a collaborative environment.
