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- Tasks: Coordinate maintenance schedules and provide top-notch customer support.
- Company: Join a dynamic team in a thriving facilities management environment.
- Benefits: Enjoy a competitive salary, fantastic benefits, and a supportive work culture.
- Why this job: Make a real difference by ensuring exceptional service delivery and customer satisfaction.
- Qualifications: 1 year of customer service experience and strong organisational skills.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 19700 - 29200 £ per year.
Customer Support & Administration (6-Month Fixed-Term Contract) Location: Chandlers Ford Salary: £24,750 per annum, Plus Fantastic benefits Hours : Full time , Monday to Friday 37.5 About the Role My client is seeking a proactive and highly organised Customer Service Advisor & Administrator to coordinate both planned preventative maintenance (PPM) and reactive service works carried out by a team of subcontractors. The successful candidate will ensure all work is booked and attended to within agreed Service Level Agreements (SLAs), providing exceptional support to a technical team and ensuring a seamless customer experience. This role requires excellent communication skills, attention to detail, and a strong focus on customer service. You\’ll liaise closely with Clients Subcontractors, Field Line Managers, and Service Managers to ensure service delivery standards are met and exceeded. Key Responsibilities Coordinate and schedule all planned and reactive maintenance with subcontractors, Making outbound calls to clients to arrange for technicians to attend site and complete servicing appointments. Manage multiple diaries to schedule in work to be completed . Maintain accurate records of all scheduled work, attendance confirmations, and service documentation. Escalate potential delays or SLA breaches promptly to management. Deliver exceptional customer service through professionalism and proactive problem-solving. Ensure all account data is updated accurately on the system. To complete all round administration. About You Essential: Minimum 1 year of experience in customer service ,co-ordinating or scheduling. Strong organisational and time management skills. Excellent written and verbal communication skills. Ability to multi-task and work under pressure. High attention to detail and a professional telephone manner. Customer-focused, approachable, and responsive. You must be prepare to complete a 6 month contract Desirable: Experience within facilities management or a similar industry. Strong Excel and data analysis skills. Commercial awareness and an innovative approach to problem-solving. How to Apply If you\’re a motivated Scheduler who thrives in a fast-paced environment and takes pride in delivering excellent service, we\’d love to hear from you
Customer Support & Administration employer: Dynamite Recruitment
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Administration
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what you want to know about their service delivery standards or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Support & Administration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and organisational skills. We want to see how you've coordinated tasks in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your attention to detail and how you’ve successfully managed multiple tasks before – we love a proactive approach!
Show Off Your Communication Skills: Since this role involves liaising with clients and subcontractors, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we appreciate a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Dynamite Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and administration. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be ready to discuss specific examples of how you've managed multiple tasks or schedules in the past. Think about times when you coordinated projects or handled customer inquiries efficiently, and be prepared to share those stories.
✨Practice Your Communication Skills
Excellent communication is crucial for this position. During the interview, practice clear and concise responses. You might even want to do a mock interview with a friend to refine your verbal skills. Remember, a professional telephone manner is key, so try to convey that confidence in your voice.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you too.