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- Tasks: Help customers with insurance claims, ensuring smooth communication and support.
- Company: Join a globally recognised company known for its commitment to customer service.
- Benefits: Enjoy hybrid working, free health plans, gym access, and annual bonuses.
- Other info: Full training provided; start date is July 2025.
- Why this job: Make a real impact by supporting customers during challenging times in a dynamic team.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 22200 - 25000 £ per year.
Customer Service Executive/Claims Handler Location: Christchurch Hybrid: Individuals must demonstrate full competence in the role before hybrid working will be offered. Salary: £26,200 starting salary – rising to £30,300 within 12-24 months Hours: Full-time, Permanent Dynamite Recruitment is recruiting on behalf of a large, well-established company based in Christchurch who are expanding their Claims and Customer Service team. This role is ideal for candidates with customer service, call centre, retail, hospitality, or contact centre experience who are looking for a stable role with progression and long-term development. Key responsibilities As a Customer Service Executive/Claims Handler, you will: Handle inbound calls and written correspondence relating to insurance claims Manage claims from first contact through to completion Assess claims in line with policy terms and conditions Pay valid claims accurately and without delay Clearly explain outcomes to customers when claims are not covered Identify and escalate potentially fraudulent activity Liaise with third parties to resolve queries and recover costs Carry out calculations, including exchange rates, to ensure accurate payments Maintain accurate records on internal claims management systems Provide a calm, supportive, and professional service to customers Working hours Monday to Friday: 8:00am – 6:15pm (rota basis) Saturday: 8:00am – 4:30pm (1 in 6 Saturdays) Skills and experience required Previous experience in a customer service role (retail, hospitality, call centre, contact centre, or similar) Strong verbal and written communication skills Ability to work under pressure and manage multiple tasks High attention to detail and accuracy Confident using computer systems Good numeracy skills Ability to remain calm and professional on high-volume calls Empathy and a customer-focused approach Salary and benefits £26,200 starting salary Salary increases up to £33,000 within 12-24 months Free on-site parking Hybrid working (Individuals must demonstrate full competence in the role before hybrid working will be offered) Free Health Cash Plan (dental, prescriptions, and more) Free annual travel insurance (subject to criteria) Discounts on insurance products On-site gym and social facilities Ongoing training and career progression Pus many more… Early applications are encouraged due to high interest
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding how claims are assessed and processed will give you an edge in interviews, as you'll be able to speak knowledgeably about the role.
✨Tip Number 2
Practice your communication skills. Since the role requires first-class verbal and written communication, consider role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Highlight your resilience and ability to handle high-pressure situations. Prepare examples from your past experiences where you've successfully managed stress or difficult customer interactions.
✨Tip Number 4
Showcase your teamwork skills. Be ready to discuss how you've collaborated with others in previous roles, as being a great team player is essential for this position.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills such as communication, empathy, and resilience, which are crucial for a Customer Service Executive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to handle claims efficiently. Mention specific examples from your past experiences that demonstrate your problem-solving skills.
Highlight Relevant Skills: In your application, clearly outline your proficiency with computer systems and your ability to multi-task. These skills are essential for managing claims and ensuring accurate data entry.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for this role.
How to prepare for a job interview at Dynamite Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, whether in retail, hospitality, or call centres. Be ready to share specific examples of how you handled challenging situations and provided excellent service.
✨Demonstrate Empathy and Resilience
As a Customer Service Executive, you'll need to empathise with customers during tough times. Prepare to discuss how you've managed stress and maintained a positive attitude while dealing with high volumes of calls.
✨Familiarise Yourself with Claims Processes
Research the basics of insurance claims handling. Understanding common terms and processes will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult customers. Practice your responses to demonstrate your thought process and decision-making abilities.