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- Tasks: Help customers manage their insurance claims with empathy and efficiency.
- Company: Join a globally recognized company in the insurance sector.
- Benefits: Enjoy hybrid work options, free health plans, gym access, and annual bonuses.
- Why this job: Make a real impact by supporting customers during challenging times in a dynamic team environment.
- Qualifications: Previous customer service experience is essential; strong communication and multitasking skills are a must.
- Other info: Must be available to start on specific dates and commit to an 8-week training period.
The predicted salary is between 25000 - 29500 £ per year.
Customer Service Executive/Claims Handler Location: Christchurch – hybrid options available after probation. Salary: £26,210 starting salary, with an opportunity for this to rise to over £30,300. Benefits include: Free on-site parking Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more. Consistent development and growth opportunities. Consistent salary increases. Free annual travel insurance (subject to qualifying criteria) Discount on your home and motor insurance. Salary supplements for using an additional language. Annual Bonus scheme of approx. 5% Fully equipped gym and other social club facilities. Hybrid working. Start date: 23rd June 2025 Hours: FULL TIME hours, working on a rota basis. Monday to Friday between the hours of 8AM-6.15PM. (1 in 6) Saturdays between the hours of 8AM-4.30PM. Dynamite Recruitment is working alongside an internationally recognised company, that is looking for confident Customer Service Executive to join their Claims team on a permanent basis. As a Customer Service Executive/Claims Handler you will be responsible for the following tasks… Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims. Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion. Ensure all relevant information is captured and updated on the system for each customer. Accurately assess claims in line with policy terms and conditions. Pay valid claims quickly without unnecessary delay. Ensure customers who aren\’t covered are informed at the first opportunity. Assess and raise awareness of any fraudulent activity. To empathise with customers and ensure that you are there to support them at a very challenging time. Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information) Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible. Ensure all documentation relating to a case is attained and uploaded both timely and accurately. Input data to a claims management system with a high level of accuracy. The ideal Customer Service Executive/Claims Handler will have… Previous experience within a customer service role is required (this can be within retail, hospitality, call centre, etc…) High levels of personal resilience. Must be able to multi-task. First-class verbal and written communication skills Must be comfortable with navigating computer systems (full training will be given) High levels of pro-activity; good organisation and planning skills Great team player. An ability to stay calm, confident and focussed while handling high numbers of incoming calls. The ability to reassure others and display high levels of empathy. Competent at using complex computer systems. Numerate and able to understand and process information quickly. Literate with the ability to tailor communication suitable for the appropriate audience. High levels of attention to detail. To be considered please submit your CV as soon as possible, or call Sabrina on (phone number removed)
Customer Service Executive employer: Dynamite Recruitment
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with the insurance claims process. Understanding how claims are assessed and processed will give you an edge during the interview, as you'll be able to speak confidently about the role's responsibilities.
✨Tip Number 2
Practice your communication skills, especially in handling challenging customer interactions. Role-playing scenarios can help you prepare for the types of calls you might receive in this position.
✨Tip Number 3
Highlight any experience you have with multi-tasking and using computer systems. Be ready to discuss specific examples where you've successfully managed multiple tasks or used technology to improve efficiency.
✨Tip Number 4
Showcase your empathy and resilience during the interview. Prepare examples that demonstrate how you've supported customers in difficult situations, as this is a key aspect of the Customer Service Executive role.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or insurance claims. Use specific examples that demonstrate your ability to handle challenging customers and manage multiple tasks.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and empathy. Explain why you are interested in the Customer Service Executive role and how your background makes you a great fit for the team.
Highlight Key Skills: In your application, emphasize your resilience, attention to detail, and ability to navigate complex computer systems. These are crucial for the role and will help you stand out.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Be ready to discuss how you would handle difficult situations and provide examples from your past experiences.
How to prepare for a job interview at Dynamite Recruitment
✨Show Your Empathy
As a Customer Service Executive, you'll be dealing with customers during challenging times. Make sure to demonstrate your ability to empathize and reassure customers during the interview. Share examples from your past experiences where you successfully supported customers.
✨Highlight Your Multi-tasking Skills
The role requires handling multiple tasks simultaneously. Prepare to discuss how you've managed competing priorities in previous jobs. Use specific examples to illustrate your organizational skills and ability to stay calm under pressure.
✨Familiarize Yourself with Claims Processes
Understanding insurance claims is crucial for this position. Brush up on basic claims processes and terminology before the interview. This will show your commitment and readiness to take on the role.
✨Prepare for Technical Questions
Since the job involves navigating complex computer systems, be ready to answer questions about your technical skills. Think of instances where you've successfully used technology to improve customer service or streamline processes.
