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For Companies At a Glance
- Tasks: Be the friendly voice for clients, handling queries and connecting them to the right teams.
- Company: Join an award-winning Financial Services business in vibrant Southampton.
- Benefits: Enjoy a competitive salary, full training, and a supportive team environment.
- Why this job: Perfect for those who love conversation and want to grow in a dynamic industry.
- Qualifications: Experience in retail or hospitality is great; financial services experience is a bonus!
- Other info: Flexible shifts with a mix of office hours and one Saturday shift per month.
Dynamite Recruitment is delighted to be recruiting a Customer Service Advisor to join a successful, award-winning Financial Services business based in Southampton! This is an exciting opportunity for an individual to develop and progress their career within a fast-growing, vibrant team. The focus of this role is to be the first point of contact for clients and third parties, to assist with queries and pass over to the correct team when needed. It’s a lovely role where you can use your personality and enjoy conversation with customers on a daily basis.
Duties of the Customer Service Administrator:
- Communicating with customers over the phone, via online methods, such as text, emails and web chat
- Responding to all communication matters promptly
- Communicating with other third parties when required and internal teams
- Processing admin tasks, keeping all systems updated with relevant information
- Other adhoc duties will be required from time to time
Experience needed:
- Any experience from backgrounds such as retail and hospitality is considered
- Office-based Loans / Financial services / admin/customer service experience is desirable
- Any experience within a financial services setting is hugely desirable
- Being PC literate with a good understanding of the Microsoft package
- Be highly motivated with a can-do attitude
Salary: £23,500 to £28,000 P/A (Higher end must have experience in financial services)
Location: Central Southampton
Hours: 37.5 hours per week. Shifts between 8am - 8pm & one Saturday short shift per month 9am-2pm
Full training provided. Interviews taking place ASAP. Please contact Tegan at Dynamite Recruitment for more information.
Customer Service Agent employer: Dynamite Recruitment
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the financial services industry. Understanding basic concepts and terminology will help you engage more confidently during interviews and demonstrate your interest in the role.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of interaction with customers, consider role-playing scenarios with friends or family to enhance your ability to handle various customer queries effectively.
✨Tip Number 3
Research the company culture of the business you're applying to. Knowing their values and mission can help you tailor your responses in interviews and show that you’re a good fit for their team.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences. Think of specific examples where you successfully resolved issues or provided excellent service, as these will highlight your suitability for the role.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service, especially if you have a background in retail or hospitality. Emphasise any roles where you've communicated with customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention your motivation to work in a financial services environment and how your skills align with the job requirements.
Highlight Communication Skills: Since the role involves a lot of communication, be sure to provide examples of how you've successfully handled customer queries in the past. This could include specific situations where you resolved issues or improved customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dynamite Recruitment
✨Show Your Communication Skills
As a Customer Service Agent, your ability to communicate effectively is crucial. Practice speaking clearly and confidently about your previous experiences, especially those involving customer interactions. Be prepared to demonstrate how you handle queries and resolve issues.
✨Highlight Relevant Experience
Even if your background is in retail or hospitality, make sure to emphasise any transferable skills. Discuss specific examples where you've provided excellent customer service or handled difficult situations, as this will show your potential employer that you can thrive in their environment.
✨Familiarise Yourself with Financial Services
Since the role is within a financial services business, it’s beneficial to have a basic understanding of the industry. Brush up on common terms and practices in finance, so you can speak knowledgeably about the sector during your interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
