Customer Service Advisor

Our client are looking for individuals to join their Collections Team, where you will provide effective arrears support to their Customers. Customer Service experience in a Financial environment is necessary for this position.

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Using your listening skills, you will communicate with customers always showing empathy and professionalism, adhering to regulatory standards (including Consumer Duty) at all times, maintaining the focus of delivering good customer outcomes.

The Role:

Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues
Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers. Experience & Skills:

Proven experience in a customer service, collections or financial services role.
Excellent communication and interpersonal skills
Proficiency with relevant software and CRM systems. Attributes & Behaviours:

Self-motivated, able to work effectively under your own initiative.
Flexible attitude towards duties.
Keen attention to detail
Team-orientated, able to work efficiently with other departments within the organisation.
Strong time management and organisational skills. Experience & Skills:

Proven experience in a customer service, collections or financial services role.
Strong understanding of Consumer Duty regulations and their application in a financial services environment.
Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
Proficiency with relevant software and CRM systems. Benefits

Hybrid working pattern is 2 days in the office and 3 days from a location of your choice (after training)
Car scheme
Excellent pension scheme
25 days holiday
Private Medical Healthcare
Group Income Protection
Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
Wellbeing hour each month
Two volunteering days per year
Reward gateway voucher discounts
Flexible working scheme and we welcome flexible working conversations at interview
Regular 121s with your manager
Annual events