Customer Service

Customer Service Executive

Find out more about this role by reading the information below, then apply to be considered.
Travel Insurance
Location: Hybrid/Portsmouth(After probation, 3 days from home, 2 days in-office)
Salary: £26,210 (Rising to £30,300)
Start date: 17th November

Hours: 40 hours per week (Shift rota between 7:15AM – 8:45PM)
Monday to Sunday with one weekend on and the next off. (The late shift is only one week out of six )

About the Role:
Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You\’ll be tackling a variety of customer inquiries in a fast-paced environment.

Key Responsibilities:

Manage client enquiries via email and phone
Provide customers with timely updates and resolutions
Prioritize tasks based on urgency and deadlines
Liaise with internal and external third parties to manage expectations
Complete high volumes of important administrative tasks
Handle challenging situations with professionalism and care, including vulnerable customers
Ensure compliance with all procedures and regulations Skills & Experience:
The ideal candidate will:

Have previous call handling, call centre, or customer support experience
Be able to support customers from start to finish
Demonstrate excellent communication skills
Be comfortable multitasking under pressure
Have strong administration skills
Be proficient in Microsoft Office Why Join Us?
We are offering a fantastic opportunity with excellent benefits

Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
Employee Benefits:
Cycle-to-work scheme
Health & Wellbeing Programme
Gym membership discounts
Pension
Discounts on travel & medical insurance products
Onsite canteen
Free car parking
Simply Health cover (optical, dental, and medical)
Employee Assistance Cover (including optical)
Hybrid Working: Equipment provided for home office setup