Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer complaints and ensure fair, timely resolutions.
- Company: Established organisation in Portsmouth with a supportive team.
- Benefits: £18 per hour, hybrid working, and potential contract extension.
- Why this job: Make a real difference by helping customers resolve their issues.
- Qualifications: Experience in handling complaints and strong communication skills.
- Other info: Opportunity to work in a dynamic environment with career growth.
Customer Resolution Advisor (Complaints) Portsmouth | Hybrid Working
Salary: £18 per hour (£34,665.99 FTE)
Duration: 4-week contract although this could be extended
Hours: Monday to Friday 37 hours per week
Dynamite recruitment is working in partnership with a well-established organisation who are based in Portsmouth. Due to a busy period, we are currently recruiting Customer Resolution Advisors to support a busy complaints team on a short-term assignment.
This role will focus primarily on Stage 1 complaints, with potential exposure to Stage 2, and more senior escalations at Ombudsman level.
As a customer resolutions advisor / complaints handler, you will manage complaints end to end, ensuring customers receive fair, timely, and high-quality resolutions in line with internal policies and regulatory requirements. You will work closely with operational teams to resolve issues at the earliest opportunity while keeping customers fully informed throughout the process.
Key Responsibilities of a Complaints Handler:
- Managing a caseload of complaints (primarily Stage 1)
- Investigating complaints and identifying effective resolutions
- Communicating clearly and empathetically with customers by phone and in writing
- Ensuring complaint responses meet agreed timescales and quality standards
- Accurately recording actions and outcomes on internal systems
- Identifying root causes and sharing learning to help prevent repeat issues
What We Are Looking For:
- Proven experience handling customer complaints
- Strong written and verbal communication skills
- Ability to manage workloads independently and work to deadlines
- Confident dealing with sensitive and challenging situations
- Experience with repairs or service-related complaints is desirable
To be considered please submit your CV as soon as possible.
Customer Resolutions Executive / Complaints Handler employer: Dynamite Recruitment
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Executive / Complaints Handler
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling complaints, it's crucial to convey empathy and clarity. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and gives you a chance to find out if the role is right for you too. Think about what you want to know about the team and their processes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Resolutions Executive / Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling customer complaints. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've resolved complaints in the past, and don’t forget to express your enthusiasm for joining our team at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to communicate clearly and empathetically. We want to see that you can connect with customers through your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Dynamite Recruitment
✨Know Your Complaints Inside Out
Familiarise yourself with common complaints and resolutions in the customer service sector. Research the company’s policies on handling complaints, especially Stage 1 and Stage 2 issues, so you can demonstrate your understanding during the interview.
✨Showcase Your Communication Skills
Prepare to discuss how you communicate with customers, especially in challenging situations. Think of examples where you've used empathy and clarity to resolve complaints, as this will highlight your suitability for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've successfully managed a complaint from start to finish. Highlight your investigative skills and how you identified root causes to prevent future issues, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the types of complaints you might handle. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
