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- Tasks: Assist customers with travel insurance queries and provide exceptional service.
- Company: Established company in Christchurch with a focus on customer care.
- Benefits: Starting salary of £26,200, rising to £30,300, plus health plan and gym access.
- Why this job: Join a supportive team with opportunities for growth and hybrid working.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy ongoing training and a vibrant work environment.
The predicted salary is between 26200 - 30000 £ per year.
Location: Christchurch (Hybrid working after probation)
Salary: £26,200 starting salary - rising to £30,300 within 12-24 months
Hours: Full-time | Permanent
Start dates: March 2026
Dynamite Recruitment is recruiting on behalf of a large, well-established company based in Christchurch who are expanding their Claims and Customer Service team. This role is ideal for candidates with customer service, call centre, retail, hospitality, or contact centre experience who are looking for a stable role with progression and long-term development.
Key responsibilities
- Handle inbound calls and written correspondence relating to travel insurance
- Assess customers' medical conditions in line with Travel insurance cover
- Clearly explain outcomes to customers
- Maintain accurate records on internal systems
- Provide a calm, supportive, and professional service to customers
Working hours
Monday to Friday: 8:00am - 9pm Monday to Sunday on a 5-week rota, 1 in 3 weekends although this may decrease. Hybrid working available after training and probation.
Skills and experience required
- Previous experience in a customer service role (retail, hospitality, call centre, contact centre, or similar)
- Strong verbal and written communication skills
- Ability to work under pressure and manage multiple tasks
- High attention to detail and accuracy
- Confident using computer systems
- Good numeracy skills
- Ability to remain calm and professional on high-volume calls
- Empathy and a customer-focused approach
Salary and benefits
- £26,200 starting salary
- Salary increases up to £33,000 within 12-24 months
- Free on-site parking
- Hybrid working after probation
- Free Health Cash Plan (dental, prescriptions, and more)
- Free annual travel insurance (subject to criteria)
- Discounts on insurance products
- On-site gym and social facilities
- Ongoing training and career progression
- Plus many more!
How to apply
If you are looking for a Customer Service job in Christchurch with hybrid working, progression, and strong benefits, please apply now with your CV. Early applications are encouraged due to high interest.
Customer Services in Burton employer: Dynamite Recruitment
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services in Burton
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions about managing difficult customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They might give you insider tips or even refer you for the job, which can really boost your chances.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Services in Burton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially if you've worked in retail, hospitality, or call centres. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can bring a calm, supportive approach to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves handling calls and written correspondence, make sure your application reflects your strong verbal and written communication skills. We’re looking for clarity and professionalism, so proofread your application before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Christchurch!
How to prepare for a job interview at Dynamite Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its services, especially in travel insurance. Familiarise yourself with common customer queries and how to handle them. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Highlight your previous customer service experience, whether it's from retail, hospitality, or call centres. Be ready to share specific examples of how you've handled difficult situations or provided excellent service. This will demonstrate your capability for the role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. Respond thoughtfully and ensure you address the points raised. This not only shows your communication skills but also your ability to empathise with customers, which is crucial for this role.
✨Stay Calm Under Pressure
Prepare for potential scenario-based questions where you might need to demonstrate how you would handle high-pressure situations. Practising these responses can help you stay composed during the interview, reflecting the calmness required in a customer service role.
