At a Glance
- Tasks: Help customers with insurance claims and provide support during stressful situations.
- Company: Established organisation offering excellent training and career development.
- Benefits: Incremental salary increases, hybrid working, free health plan, gym access, and more.
- Other info: Full-time role with great career progression and flexible working options after probation.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: Customer service experience preferred, but training provided for all skill levels.
Salary: £(phone number removed) starting salary | Up to £32,000 within 12-24 months
Location: Christchurch: Office-based during probation, then hybrid thereafter
Start date: 9 November 2026
Hours: Full-time, Shift patterns provided around 5 weeks in advance
- Monday-Friday, with start times between 8.00am and 9.45am
- Finish times between 4.30pm and 6.15pm
- Approximately 1 in 6 Saturdays, with a day off in lieu
- Occasional bank holiday working
The Benefits:
- Incremental salary increases up to just over £32,000 within 12-24 months
- Hybrid working available after probation
- Free on-site parking
- Free Health Cash Plan, including dental and prescriptions
- Free annual travel insurance, subject to criteria
- Discounts on insurance products
- On-site gym and social facilities
- Full training and ongoing development
- Excellent career progression opportunities
- Plus, many more benefits
About the Role:
Dynamite Recruitment is looking for Claims Handlers/ Customer Services to join an established organisation with excellent training and career development opportunities.
You'll be helping customers with their insurance claims, providing support when they may be dealing with unexpected or stressful situations. Your day-to-day role will include:
- Handling customer queries by phone and email
- Assessing and investigating claims
- Checking policy cover
- Gathering information and supporting documentation
- Providing clear and helpful information to customers
- Negotiating and settling claims where appropriate
- Managing a high volume of work while maintaining accuracy
- Providing a professional and empathetic service
What We're Looking For:
You'll ideally have:
- Previous customer service experience
- Experience in a call centre, claims or insurance environment is useful but not essential
- Good telephone and written communication skills
- Strong attention to detail
- Good computer skills
- The ability to stay organised and calm under pressure
- Good numerical ability
- A friendly and empathetic approach
- The ability to manage multiple tasks and work to deadlines
Training:
The role starts on 9 November 2026. You will complete a 7-week full-time training programme, Monday to Friday, 9.00am-5.30pm. You must be available to attend the full 7-week training programme. Full training and support will be provided, so you don't need previous claims experience to be considered.
Interested? If you're looking for a role with excellent training, career progression, great benefits and the opportunity to work from home once established in the role, we'd love to hear from you. Apply today through Dynamite Recruitment asap.
Claims Handler/ Customer Service in Burton employer: Dynamite Recruitment
Join a stable and profitable business with a strong support network, where your role as a Commercial Electrician will be valued and impactful. Enjoy enhanced sick pay, generous holiday options, and a culture that prioritises employee wellbeing through family events and a buddy system for new starters. With jobs typically within 30 minutes of home and flexible hours, this is an excellent opportunity for those seeking meaningful work in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler/ Customer Service in Burton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dynamite Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dynamite Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Claims Handler/ Customer Service in Burton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dynamite Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Dynamite Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dynamite Recruitment!
How to prepare for a job interview at Dynamite Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
