At a Glance
- Tasks: Help customers manage their debts and find financial solutions.
- Company: Join a supportive team in Bracknell focused on customer care.
- Benefits: Competitive pay, full-time hours, and potential for contract extension.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
Location: Bracknell
Salary: £20.59 P/H
Hours: full-time, Monday to Friday - 9am to 5pm
Contract: this is a fixed-term contract for 3 months initially, with potential to remain on an extended basis.
We are currently recruiting for a Debt Recovery Specialist to join a busy customer-focused team based in Bracknell. You will be responsible for supporting customers who are experiencing financial difficulties, working with them to understand their circumstances and agree appropriate solutions.
The role will involve:
- Managing a caseload of customers with outstanding rent or property-related payments.
- Contacting customers by telephone and other appropriate methods to discuss arrears.
- Investigating individual circumstances and negotiating realistic repayment arrangements.
- Providing information and signposting customers towards appropriate financial, benefits, debt and employment support.
- Maintaining accurate and up-to-date records of all customer contact and actions taken.
- Working collaboratively with internal teams and external organisations to support positive customer outcomes.
- Supporting debt recovery and ensuring agreed targets and performance standards are achieved.
- Using knowledge of welfare benefits to help maximise customers' income and identify appropriate support.
- Preparing correspondence and maintaining accurate documentation.
- Taking appropriate action where debts remain unpaid, in line with relevant policies and procedures.
- Ensuring customers receive a consistent, professional and supportive service.
We are looking for someone who has:
- Previous experience working in a customer-focused and target-driven environment.
- Knowledge or experience of housing and welfare benefits.
- Strong communication and negotiation skills.
- The ability to deal sensitively and professionally with customers who may be experiencing financial difficulties.
- Excellent organisational skills and the ability to manage a caseload and competing priorities.
- Strong attention to detail and accurate record-keeping skills.
- Good IT skills, including experience using the Microsoft Office suite and databases.
- Strong written and verbal communication skills.
If you have experience in customer service, debt recovery, housing, income recovery or welfare benefits and are looking for your next opportunity, we would love to hear from you. Please submit your CV to be considered or email with any queries.
Debt Recovery in Bracknell employer: Dynamite Recruitment
Dynamite Recruitment is an exceptional employer that values its employees by providing a dynamic work culture and ample opportunities for professional growth. Located in the vibrant city of London, the company offers competitive salaries, ongoing training, and unique benefits such as a company car allowance and participation in engaging company events, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dynamite Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dynamite Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Debt Recovery in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dynamite Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Dynamite Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dynamite Recruitment!
How to prepare for a job interview at Dynamite Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
