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- Tasks: Provide top-notch customer support via calls, emails, and social media.
- Company: Reputable property services organisation with a friendly team.
- Benefits: Competitive pay, Monday to Friday hours, and potential for further opportunities.
- Other info: Fast-paced environment with supportive colleagues and growth potential.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22400 - 33600 £ per year.
Location: Bracknell
Salary: £14.50 per hour (£28,000)
Hours: Monday to Friday, 37 hours per week
Contract: 12-week temporary assignment, with potential to remain further but not guaranteed.
Dynamite Recruitment is proud to be partnering with a highly reputable property services organisation based in Bracknell. Due to continued growth, they are seeking an enthusiastic Customer Service Executive to join their friendly and professional team. This is an excellent opportunity for someone who thrives in a fast-paced customer-focused environment and enjoys delivering high-quality service across a range of communication channels.
Key Responsibilities:
- Handle inbound and outbound customer calls, providing prompt, professional, and empathetic support.
- Respond to customer enquiries via email, live chat, and social media channels including Facebook, Twitter, and Trustpilot.
- Take ownership of queries and ensure timely and accurate resolutions.
- Liaise with internal departments and third-party partners to follow up on requests or escalate issues as needed.
- Update customer records, manage legal documentation, and maintain accurate information in the internal CRM system.
- Support general administration tasks to ensure the smooth running of the department.
- Consistently deliver excellent service, maintaining a positive and professional approach in every interaction.
The Ideal Candidate:
- Previous experience in customer service, call handling, or contact centre environments are ideally required.
- Confident communicator with strong written and verbal skills.
- Comfortable managing multiple customer channels (phone, email, and social media).
- Excellent administration and IT skills, including Microsoft Office.
- A proactive problem-solver who enjoys working as part of a supportive team.
Customer Service Executive in Bracknell employer: Dynamite Recruitment
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Bracknell
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview.
✨Tip Number 3
Don’t forget to showcase your communication skills! Be clear and concise in your responses, and don’t hesitate to share examples of how you've successfully resolved customer issues in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Executive in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled calls, emails, and social media interactions in the past, so don’t hold back!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show us your enthusiasm for the role and how you can bring your problem-solving skills to our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written skills. We love clear and concise language that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Dynamite Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the property services organisation. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Multi-Channel Communication
Since the role involves handling various communication channels, practice how you would respond to customer queries via phone, email, and social media. You could even role-play with a friend to get comfortable with different scenarios.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Think of a few challenging situations you've faced in previous roles and how you resolved them. This will show that you're proactive and can handle issues effectively, which is crucial for this position.