At a Glance
- Tasks: Coordinate customer safety programmes and manage enquiries to ensure building safety.
- Company: Established organisation in Bracknell focused on customer and building safety.
- Benefits: Competitive salary, permanent position, and career development opportunities.
- Other info: Dynamic role with varied responsibilities in a supportive team environment.
- Why this job: Make a real impact on customer safety while developing your administrative skills.
- Qualifications: Strong admin background, IT skills, and excellent communication abilities.
Location: Bracknell
Salary: £27,855 per annum
Hours: Monday to Friday, full-time hours
Are you an organised and proactive administrator looking for a role where your work directly supports customer and building safety?
We are currently recruiting for a Customer Safety Administrator to join an established organisation in Bracknell. This is a varied administrative role supporting important safety programmes across areas including fire safety, asbestos, lifting and water safety.
You'll play a key role in coordinating appointments, managing customer and colleague enquiries, maintaining accurate records and supporting the delivery of essential safety programmes.
The Role
- Coordinating access appointments for customer safety programmes and risk assessments.
- Managing and prioritising enquiries from customers and colleagues via email, telephone and internal systems.
- Reviewing digital workstreams and identifying and escalating priorities to the wider Customer Safety team.
- Supporting annual programmes of work and recommendations arising from risk assessments.
- Allocating work, raising jobs and purchase orders, and liaising with internal and external customers.
- Producing regular reports and KPI information to support assurance and delivery.
- Collecting, inputting and maintaining accurate information across management systems.
- Working closely with teams and stakeholders to ensure information and actions are completed accurately and on time.
- Supporting mandatory and best-practice compliance requirements.
- Promoting the importance of customer and building safety across the organisation and through customer campaigns.
- Providing general administrative support as required.
About You
We're looking for someone with a strong administrative background who is confident managing a varied workload and working to deadlines. You'll ideally have:
- Strong IT skills and practical experience using Microsoft applications.
- Excellent communication and interpersonal skills.
- A proactive, enthusiastic and self-motivated approach.
- The ability to work independently while also being a strong team player.
- Excellent organisation skills and the ability to prioritise effectively under pressure.
- Strong troubleshooting and problem-solving abilities.
- The confidence to communicate with a range of internal and external stakeholders.
- Experience working in a fast-paced or changing environment.
- An understanding of Landlord Health & Safety requirements would be desirable, although not essential.
What's on Offer?
- £27,855 per annum
- Permanent position
- Monday to Friday working hours
- Bracknell-based location
- Opportunity to develop your career within an established organisation
- A varied role with the opportunity to make a genuine contribution to customer and building safety
If you're an experienced administrator who takes pride in delivering a high-quality service and enjoys a role with responsibility and variety, we'd love to hear from you.
Customer Care Administrator in Bracknell employer: Dynamite Recruitment
Join a stable and profitable business with a strong support network, where your role as a Commercial Electrician will be valued and impactful. Enjoy enhanced sick pay, generous holiday options, and a culture that prioritises employee wellbeing through family events and a buddy system for new starters. With jobs typically within 30 minutes of home and flexible hours, this is an excellent opportunity for those seeking meaningful work in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dynamite Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dynamite Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Administrator in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dynamite Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Dynamite Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dynamite Recruitment!
How to prepare for a job interview at Dynamite Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
