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- Tasks: Provide 2nd line technical support for POS software and resolve customer queries.
- Company: Join a global leader in technology solutions with a dynamic team.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Why this job: Make a real impact by delivering world-class customer experiences in tech support.
- Qualifications: 18 months to 2+ years in technical support and strong communication skills.
- Other info: Immediate start in a fast-paced environment with ongoing career development.
The predicted salary is between 27000 - 27000 £ per year.
Technical support - 2nd line - Temporary
Location: Eastleigh / Southampton (Hybrid)
Hours: Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00
Current shifts: 7:00am - 7:00pm, 8:00am - 8:00pm, 9:00am - 9:00pm
Duration: This is an ongoing position
Salary: £27000 - pro rata
Dynamite Recruitment is supporting a global leader in technology solutions, looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support experience who thrives in a fast-paced, customer-focused environment.
You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.
Key Responsibilities
- Respond to customer queries via calls, emails, and web portal
- Investigate and resolve technical issues, escalating when necessary
- Log and manage cases from start to finish, maintaining clear documentation
- Contribute to knowledge base updates and team knowledge sharing
- Collaborate with internal and global support teams
- Participate in continuous improvement initiatives
Required Skills & Experience
- 18 months - 2+ years' experience in technical helpdesk/support
- Strong customer service and communication skills
- Experience with Windows operating systems and basic networking
- Analytical and problem-solving abilities
- Ability to work effectively in a high-paced team environment
Desirable
- Experience with SQL / database management
- Knowledge of payment systems or retail operations
- Additional language skills (Spanish or French)
Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment.
2nd Line Technical Support employer: Dynamite Recruitment
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Technical Support
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role is all about providing second-line support, brush up on your troubleshooting techniques and be ready to demonstrate your problem-solving abilities during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace 2nd Line Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially any roles where you've provided second-line support. We want to see how your skills match up with what we're looking for!
Show Off Your Communication Skills: Since this role is all about customer interaction, let us know how you've successfully communicated with customers in the past. Share examples of how you resolved issues and kept customers informed.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dynamite Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around POS software and Windows operating systems. Be ready to discuss troubleshooting methods and any relevant experience you've had in resolving technical issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing a world-class customer experience, think of examples where you've gone above and beyond for a customer. Prepare to share specific situations that highlight your strong communication skills and ability to handle queries effectively.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its products. Understanding their technology solutions and how they operate will not only impress your interviewers but also help you tailor your answers to align with their values and goals.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or customer scenarios. Practise articulating your thought process clearly, demonstrating your analytical and problem-solving abilities while keeping the customer’s needs in mind.