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- Tasks: Provide second-line support for POS software, resolving customer queries via calls and emails.
- Company: Leading technology solutions provider with a focus on customer satisfaction.
- Benefits: Hybrid working model, flexible shifts, and immediate start available.
- Why this job: Join a dynamic team and enhance your tech support skills while making a difference.
- Qualifications: 2+ years of technical support experience and excellent communication skills.
- Other info: Enjoy a balanced work-life with rotating shifts and a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
A leading technology solutions provider seeks a Customer Support Analyst/2nd Line Technical Support in Eastleigh/Southampton on a temporary basis. This role offers a hybrid working model with rotating shifts (4 days on/4 days off).
The candidate will provide second-line support for POS software, resolving customer queries via calls and emails.
Requires 2+ years of experience in technical support and strong communication skills. Immediate start available.
2nd Line Tech Support – Hybrid, Temp employer: Dynamite Recruitment
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Tech Support – Hybrid, Temp
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in customer support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical support scenarios. Think about how you’d handle specific customer queries related to POS software. We want you to shine when they ask about your problem-solving skills!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your past experiences. Remember, they’re looking for someone who can effectively communicate with customers over calls and emails.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community landing great roles like this one!
We think you need these skills to ace 2nd Line Tech Support – Hybrid, Temp
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially with POS software. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 2nd Line Tech Support role. Share specific examples of how you've resolved customer queries and your approach to problem-solving.
Show Off Your Communication Skills: Since this role involves resolving queries via calls and emails, we need to see your communication prowess. Use clear and concise language in your application, and consider including a brief example of a successful customer interaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Dynamite Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on the specific POS software and technical support tools mentioned in the job description. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to resolve a hypothetical customer query during the interview, so being clear and concise will help you shine.
✨Familiarise Yourself with the Company
Do a bit of research on the technology solutions provider. Understanding their products, services, and company culture can give you an edge and help you tailor your answers to align with their values.
✨Prepare for Shift Work Questions
Given the rotating shifts, be ready to discuss your availability and how you manage work-life balance. Showing that you're adaptable and can handle the demands of shift work will demonstrate your commitment to the role.