At a Glance
- Tasks: Coordinate work schedules and ensure smooth operations in a supportive team environment.
- Company: Join a growing business in Manchester with a close-knit culture.
- Benefits: Competitive salary up to £30,000 and full-time hours, Monday to Friday.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a key player in delivering excellent service and making a real impact.
- Qualifications: Experience in customer service or coordination, with strong communication skills.
The predicted salary is between 30600 - 37400 £ per year.
- Coordinator
- Location
- Manchester
- Hours
- Monday to Friday, full-time
- We're looking for a proactive
Coordinator to join a growing business where you'll play a vital role in keeping day-to-day operations running smoothly.
Working as part of a close-knit and supportive team, you'll coordinate work schedules, communicate with customers and engineers, and ensure jobs are completed efficiently from start to finish.
Your responsibilities will be
- Coordinate planned and reactive work schedules, ensuring jobs are allocated efficiently.
- Act as a key point of contact for customers via phone and email, providing timely updates throughout the job lifecycle.
- Manage a busy shared inbox, responding promptly to enquiries and requests.
- Liaise with engineers and subcontractors to arrange attendance and monitor job progress.
- Produce service reports and raise invoices accurately following completed work.
- Maintain accurate records using the company's job management system.
- Ensure excellent communication between customers, engineers and internal teams.
We are looking for someone who is
- Experienced within a customer service, service desk, scheduling or coordination role.
- Highly organised with excellent time management skills.
- Confident managing multiple priorities in a busy environment.
- A strong communicator with excellent telephone and written communication skills.
- Detail-oriented, with a high level of accuracy.
- Positive, proactive and able to work well under pressure.
- A team player who enjoys collaborating with colleagues to deliver excellent service.
- Experience using a CAFM, job management or service management system.
- #J-18808-Ljbffr
Coordinator in Manchester employer: Dynamite Recruitment Solutions
Join a dynamic team in Portsmouth as a Debt Recovery Agent, where your contributions will be valued in a supportive work culture that prioritises employee growth and development. Enjoy competitive pay, a collaborative environment, and the opportunity to make a meaningful impact by assisting customers in managing their finances effectively. With a focus on professional development and a commitment to compliance, this role offers a rewarding experience for those looking to advance their careers in customer support and debt recovery.
Contact Details:
Dynamite Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dynamite Recruitment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dynamite Recruitment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dynamite Recruitment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Dynamite Recruitment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dynamite Recruitment Solutions!
How to prepare for a job interview at Dynamite Recruitment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
