At a Glance
- Tasks: Be the go-to person for customers, coordinating service visits and ensuring smooth operations.
- Company: Join a dynamic team in Havant, Hampshire, focused on customer satisfaction.
- Benefits: Earn up to £28,000 with a Monday to Friday schedule and great work-life balance.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference by enhancing customer experiences and building lasting relationships.
- Qualifications: Experience in customer service or administration, with strong communication and organisational skills.
The predicted salary is between 27000 - 33000 £ per year.
Coordinator
This is a varied role where you'll become the main point of contact for a portfolio of customers, coordinating service visits, supporting engineers, preparing quotations, and ensuring a smooth customer journey from enquiry through to completion.
Key Responsibilities
- Manage a portfolio of customers, building strong and lasting relationships.
- Act as the first point of contact for service enquiries via phone and email.
- Coordinate engineer schedules and book service and remedial works.
- Prepare accurate quotations for service contracts, renewals and additional works.
- Identify opportunities to promote additional products and services where appropriate.
- Process purchase orders and order parts from suppliers.
- Maintain accurate customer and contract information within the CRM system.
- Produce daily and weekly reports to support the service team.
- Provide administrative support, including preparing service documentation and customer paperwork.
- Work closely with internal departments to ensure an excellent customer experience.
What We're Looking For
- Previous experience in a customer service, service coordination or administration role.
- have experience in account management or managing relationships with clients.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident building relationships with customers, suppliers and colleagues.
- Good attention to detail and a proactive approach to problem-solving.
- Comfortable using Microsoft Office and CRM systems.
- A positive, team-focused attitude with a willingness to learn.
If you enjoy working in a fast-paced environment, have excellent organisational skills, and pride yourself on delivering outstanding customer service, we'd love to hear from you.
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Coordinator in Havant employer: Dynamite Recruitment Solutions
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Contact Details:
Dynamite Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator in Havant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dynamite Recruitment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dynamite Recruitment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Coordinator in Havant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dynamite Recruitment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Dynamite Recruitment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dynamite Recruitment Solutions!
How to prepare for a job interview at Dynamite Recruitment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
